Accessibility Information
There is information about accessibility
Accessible Parking
2
Accessible Ticket Machines
Yes
Customer Help Points
Hagley Passenger Assistance Meeting Point 0:
Ticket Office
Ticket Office in main station building on Platform 1 - Please check the opening times on the National Rail Enquiries website
Platform (when ticket office is closed)
On the platform in view of the on-train team
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Induction Loop
Induction loops are throughout this station
Nearest Accessible Stations
Stourbridge Junction
Passenger Assistance
Hagley Passenger Assistance Meeting Point 0
Location :
Ticket Office
Ticket Office in main station building on Platform 1 - Please check the opening times on the National Rail Enquiries website
Platform (when ticket office is closed)
On the platform in view of the on-train team
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Step Free Access
B2, (refer to quick reference guide)
This station has been classified as a step-free access category B2 station. This means that there is some step-free access to all platforms - please check details. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Lifts, National Key Toilets, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 33
CCTV : No
Free Parking : No
Daily : £3.50
Weekly : £13.30
Monthly : £38.20
Annual : £307.20
Operator : SABA UK
Telephone : 0330 123 5247
Email : customersupport.uk@sabagroup.com
Cycle Storage Cctv
Yes
Cycle Storage Spaces
16 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
33
Rail Replacement Services
Rail replacement vehicles will operate from the junction of Station Road and Station Drive.
Please check your destination before boarding.
Please click here for walking directions from the station to the rail replacement bus stop.
Please click here for a directional video to the rail replacement bus stop.
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Location, Cycle Storage Sheltered, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
Help Points
There are Help Points
Both platforms
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from ticket office
Staffing Level
Part time
This station does not offer
Left Luggage, Lost Property
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
07:00:00.000 - 16:00:00.000
Saturday
08:00:00.000 - 15:00:00.000
Sunday
Unavailable
Printed Local Information
There is accessible printed information available
Waiting Room
Yes
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
