Accessibility Information
There is no information about accessibility
Accessible Parking
4
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Hanwell Passenger Assistance Meeting Point 0:
Station Entrance
Next to ticket office.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
Induction Loop
Induction loops are at designated listening areas
Lift Details
Lift 1 (A), Platforms 1 & 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths 1.1m wide
Lift 2 (B), Platform 3
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Hanwell Passenger Assistance Meeting Point 0
Location :
Station Entrance
Next to ticket office.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Staff are available to assist from first to last train
Step Free Access
A, Compliant step-free access to all platform(s)
Step Free Category
A, Compliant step-free access to all platform(s)
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Accessible Taxis, Escalator Information, Nearest Accessible Stations, Ticket Barriers
Airport
Elizabeth Line service to Heathrow airport.
Bus Services
Information to plan your onward journey click Here
Car Park - Short stay accessible parking
Name : Short stay accessible parking
Accessible Spaces : 3
Accessible Location : via Campbell Road
Parking : There is/are 3 accessible bay(s) available at this car parking location
Location : There is accessible parking outside the station
Duration : Parking is short stay
EV Accessible : There are No EV Charging points available in the accessible bays
EV Standard : There are no EV charging points in standard parking bays
Ramp : Ramps can only be deployed from the rear of a vehicle
Help Point : There is no Help Point close to the accessible parking
Cycle Storage Cctv
Yes
Cycle Storage Location
Cycle storage is located at both entrances to the station.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Rail Replacement Maps
Hanwell - Rail Replacement Information - https://assets.nationalrail.co.uk/e8xgegruud3g/5HGeeYkEzN4AsK6AUpz5ab/467490b967e255720d296e057fb34af9/CRL-087-DR-F-Hanwell.pdf
This station does not offer
Car Hire, Cycle Hire, Cycle Storage Sheltered, Cycle Storage Spaces, Parking Spaces, Port, Rail Replacement Services, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. click here for details)
Help Points
There are Help Points
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail .
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Information Available
Yes - from help point
Yes - from ticket office
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are no information points
Printed Local Information
There is accessible printed information available
Toilets
Located on platform 3 inside the waiting room.
Waiting Room
Accessible waiting rooms with automatic door opening are located on platforms 2&3.
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
