Accessibility Information
There is no information about accessibility
Accessible Parking
18
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Harlow Town Passenger Assistance Meeting Point 0:
Ticket Office
Meeting point is the Ticket Office when open. Please check opening times on National Rail Enquiries. Patforms staffed full time.
Platform host's office (platform 2)
Platform host's office (Platform 2) when the ticket office is closed, assistance provided by station staff
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Lift Details
Lift 3, Platforms 3 & 4
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 1, Booking Hall
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.8m wide
Lift 2, Platforms 1 & 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Harlow Town Passenger Assistance Meeting Point 0
Location :
Ticket Office
Meeting point is the Ticket Office when open. Please check opening times on National Rail Enquiries. Patforms staffed full time.
Platform host's office (platform 2)
Platform host's office (Platform 2) when the ticket office is closed, assistance provided by station staff
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Assistance is provided by station staff during the above hours. Booking is recommended.
Step Free Access
A, Compliant step-free access to all platform(s)
This station has step free access to all platforms via lifts to platforms.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Harlow Town station has Secure Station Acreditation
This station does not offer
Accessible Public Telephones, Escalator Information, Impaired Mobility Set Down, Induction Loop, Nearest Accessible Stations, Wheelchairs Available
Bus Services
'Arriva' operate a network of daily, frequent bus routes around Harlow and also to nearby towns and villages. For route maps and timetables: www.arrivabus.co.uk
Route 10, provides a daily, frequent service from the rail station forecourt to the town centre Bus Station.
Buy an Harlow PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info
Car Park - Premium Bay
Name : Premium Bay
Spaces : 2
CCTV : No
Free Parking : No
Annual : £2,475.00
Operator : Saba Park Services UK Limited
Telephone : 0330 123 5247
Email : customersupport.uk@sabagroup.com
Cycle Storage Cctv
Yes
Cycle Storage Location
Within building and forecourt
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
52 spaces
Cycle Storage Type
Compounds, Stands, Racks
Cycle Storage Availability
Yes
Parking Spaces
649
Rail Replacement Services
Replacement transport stop at bus stop at station forecourt
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
Help Points are available inside and outside this station
Help points in car park and on station overbridge.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from ticket office
Lost Property
Staffing Level
Full time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Printed Local Information
There is no printed information available
Shops
Kiosk News agent Passport Photo Booth
Refreshment Facilities
Coffee shop Cold drinks vending machine Food vending machine
Toilets
Accessible (radar key) toilet on concourse.
Female and Male toilets are located on the bridge next to the waiting room.
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:00:00.000 - 20:00:00.000
Saturday, Sunday
08:00:00.000 - 20:00:00.000
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Trolleys
Time
Platform
Operator
Cancelled -
