Accessibility Information
There is information about accessibility
Accessible Parking
0
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Harold Wood Passenger Assistance Meeting Point 0:
Gateline
Make your way to one of the two gatelines. At the main entrance on Gubbins Lane, or at the entrance from the station car park.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Induction Loop
Induction loops are throughout this station
Lift Details
Lift 2 (A), Platforms 2 & 3
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift 3 (B), Platform 4
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift 1 (C), Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Harold Wood Passenger Assistance Meeting Point 0
Location :
Gateline
Make your way to one of the two gatelines. At the main entrance on Gubbins Lane, or at the entrance from the station car park.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Staff are available to assist from the first to last train.
Step Free Access
A, Compliant step-free access to all platform(s)
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Harold Wood has a Secure Station accreditation
This station does not offer
Accessible Public Telephones, Escalator Information, Impaired Mobility Set Down, Nearest Accessible Stations, Wheelchairs Available
Airport
Elizabeth Line to Heathrow Airport
Bus Services
Transport for London Buses operate from outside the station
Information to plan your onward journey is available in a printable format
Car Park - Station Car Park
Name : Station Car Park
Spaces : 100
CCTV : No
Free Parking : No
Operator : Saba Parking Services Ltd
Telephone : 03301235247
Email : customersupport.uk@sabagroup.com
Cycle Storage Location
In station car park
Cycle Storage Sheltered
Yes
Cycle Storage Type
Stands, Racks
Cycle Storage Availability
Yes
Parking Spaces
100
Rail Replacement Maps
Harold Wood - Replacement Bus Map - https://assets.nationalrail.co.uk/e8xgegruud3g/1gUnDrKmrLmvcdvpYKWWYl/e84505bb11d5823abede29033bf757a9/CRL-089-091-DR-K-Harold-Wood.pdf
Rail Replacement Services
Rail replacement bus services will depart from:
Taxi Rank
There is taxi provision
Taxi Rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Car Hire, Cycle Hire, Cycle Storage Cctv, Cycle Storage Spaces, Port
Announcements
Announcements are made both visually and audibly
Customer Service
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)
Help Points
There are Help Points
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click Passenger Assist | National Rail
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Information Available
Yes - from ticket office
Yes - from help point
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are no information points
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Coffee Kiosk
Toilets
Toilets are located on Platform 3.
An accessible toilet is also located on platform 3, operated with a radar key.
Waiting Room
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
