Accessibility Information
There is information about accessibility
Accessible Parking
0
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Hartlepool Passenger Assistance Meeting Point 0:
Ticket Office
Hours on National Rail Enquiries website. Outside staffed hours seek assistance from conductor on your train service or call customer support team.
Passenger Assistance Meeting Point
Seating directly in front of the ticket office. Please check in with station team. Operational within staffed hours.
Platform
Please wait on the platform in view of the station/ on-train staff and make yourself known when the train arrives so they can assist you
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Lift Details
Lift 1, Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.8m wide
Lift 2, Platform 2
Operational Announcements : There are audio announcements outside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.8m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Hartlepool Passenger Assistance Meeting Point 0
Location :
Ticket Office
Hours on National Rail Enquiries website. Outside staffed hours seek assistance from conductor on your train service or call customer support team.
Passenger Assistance Meeting Point
Seating directly in front of the ticket office. Please check in with station team. Operational within staffed hours.
Platform
Please wait on the platform in view of the station/ on-train staff and make yourself known when the train arrives so they can assist you
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Outside of ticket office opening hours barrier staff are available between 0700 and 1900 to assist.
Step Free Access
A, Compliant step-free access to all platform(s)
There are lifts to all platforms
Mobility Scooters - information about using your scooter at this station can be found here Mobility Scooters | Travel Information | Northern
To find our more about travelling around this station, please see the 360 map click here
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Ticket Gates are in operating during staffing hours to deter anti-social access onto the station. At other times they are left open so there is level access for wheelchair customers at all times.
This station does not offer
Accessible Public Telephones, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Induction Loop, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Busline 0871 200 2233
Car Park - Station Car Park - Operated by Hartlepool Council
Name : Station Car Park - Operated by Hartlepool Council
Spaces : 125
CCTV : No
Free Parking : No
Information as at 22/05/25 taken from the Hartlepool Council site
User 1 – 2hrs - £1.60 / 3hrs - £2.10 / 10hrs - £2.60 ~ User 2 – 24hrs £5 .70 (up to 7x24hrs)
Cycle Hire
Not available at this station.
Cycle Storage Cctv
Yes
Cycle Storage Location
Cycle Hoops are under the platform canapy on platform 2
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
8 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
125
Rail Replacement Services
Replacement transport will pick up/drop off at the bus stops outside the station front.
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Taxi Rank
There is taxi provision
Taxi rank, (east entrance) via Lynn Street
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via uncontrolled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (east entrance) via Lynn Street
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via uncontrolled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
08002006060
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from ticket office
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Help Points, Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
07:00:00.000 - 18:20:00.000
Saturday
07:00:00.000 - 18:20:00.000
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Cafe and Craft Ale bar, both within station vacinity
Toilets
These toilets are available during ticket office opening hours using a RADAR Key
Waiting Room
Yes
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
