Hartlepool

Hartlepool station
Station Approach
Hartlepool
County Durham
TS24 7ED

Hartlepool at a glance

  • Ticket Office
  • Ticket Machine
  • Prepurchase Collection
  • Car Park
  • Step Free Access
  • Toilets
  • WiFi
  • Bus Services
  • Cycle Storage Sheltered

Station details

Accessible Ticket Machines

Yes

Customer Help Points

Help points are outside the lifts on the platform and concourse lift entrances

Impaired Mobility Set Down

Step free access from car park to station entrance

Induction Loop

Yes

Ramp For Train Access

Yes

Staff Help Available

Monday – 07:00 to 19:00 Tuesday – 07:00 to 19:00 Wednesday – 07:00 to 19:00 Thursday – 07:00 to 19:00 Friday – 07:00 to 19:00 Saturday – 07:00 to 19:00 Sunday – Closed

Outside of ticket office opening hours barrier staff are available between 0700 and 1900 to assist.

Step Free Access

  • Category A Station

There are lifts to all platforms

To find our more about travelling around this station, please see the 360 map click here

This station does not offer

Accessible Booking Office Counter, Accessible Public Telephones, Accessible Taxis, National Key Toilets, Wheelchairs Available

Penalty Fares

Applicable Operators: Northern

Prepurchase Collection

Yes

Smartcards

More information at www.northernrailway.co.uk/smart


SmartcardIssue : Yes
SmartcardTopup : Yes
SmartcardValidator : No

Ticket Machine

Yes

Ticket Office

Monday – 07:00 to 18:20 Tuesday – 07:00 to 18:20 Wednesday – 07:00 to 18:20 Thursday – 07:00 to 18:20 Friday – 07:00 to 18:20 Saturday – 07:00 to 18:20 Saturday – 07:00 to 18:20 Sunday – Closed

Ticket office accepts cast and card, ticket machine is card only

Bus Services

Busline 0871 200 2233

Car Park

Station Car Park - Operated by Hartlepool Council - 125 spaces
Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
Car Parking Charges
Daily ticket: ÂŁ0.00

Information as at 22/05/25 taken from the Hartlepool Council site

User 1 – 2hrs - £1.60 / 3hrs - £2.10 / 10hrs - £2.60 ~ User 2 – 24hrs £5 .70 (up to 7x24hrs)

Cycle Storage Availability

Yes

Cycle Storage Cctv

Yes

Cycle Storage Location

Cycle Hoops are under the platform canapy on platform 2

Cycle Storage Sheltered

Yes

Cycle Storage Spaces

8 spaces

Cycle Storage Type

Stands

Rail Replacement Services

Replacement transport will pick up/drop off at the station front.

This station does not offer

Taxi Rank

Customer Service

08002006060

Lost Property

Monday to Sunday – 07:00 to 22:00

Open 0700-2200 7 days per week

Staffing Level

Full time

This station does not offer

Left Luggage

Baby Change

Available when accessible toilets are open

Refreshment Facilities

Cafe and Craft Ale bar, both within station vacinity

Waiting Room

Closed until further notice

This station does not offer

Atm Machine, First Class Lounge, Toilets, WiFi

Departures and arrivals from Hartlepool

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Time

Platform

Operator

Cancelled -

Image Description

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