Accessibility Information
There is information about accessibility
Accessible Parking
0
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Hastings Passenger Assistance Meeting Point 0:
Ticket Office / Booking Hall
The Ticket Office / Booking Hall. Please check opening times on the national rail enquiries website.
On Platform / Seating waiting room
Please wait at the platform/platform seated waiting room in view of station/on-train staff and make yourself known when the train arrives.
For assistance meeting points, please go to the ticket office.
For assistance meeting points, please go to the ticket office.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
Lift Details
Lift 2, Platforms 3 & 4
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths 1.1m wide
Lift 1, Platforms 1 & 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Hastings Passenger Assistance Meeting Point 0
Location :
Ticket Office / Booking Hall
The Ticket Office / Booking Hall. Please check opening times on the national rail enquiries website.
On Platform / Seating waiting room
Please wait at the platform/platform seated waiting room in view of station/on-train staff and make yourself known when the train arrives.
For assistance meeting points, please go to the ticket office.
For assistance meeting points, please go to the ticket office.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
This is a category A station. This station has step free access to all platforms - Step free access direct to platform 1 and 2 from ramp leading off the ticket hall for some Ashford and Brighton/London services. Step free access to platforms 3 and 4 via lifts on the station footbridge. Stepped access between platforms also via the station footbridge.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
This station does not offer
Accessible Public Telephones, Accessible Booking Office Counter, Escalator Information, Induction Loop, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 75
CCTV : Yes
Free Parking : No
Daily Rate (Tuesday, Wednesday and Thursday) - £7.70
Off peak evening rate (after 18:00) - £3.50
Cycle Storage Cctv
Yes
Cycle Storage Location
On Platform 1/2
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
50 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station:
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
75
Rail Replacement Services
Front of the station.
Taxi Rank
There is taxi provision
Taxi Rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
This station has Secure station accreditation - For more information contact 0345 322 7021
Help Points
There are Help Points
On platform
Helpline
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Post Box
Yes
Printed Local Information
There is accessible printed information available
Shops
W H smith, Costa Coffee
Refreshment Facilities
Coffee shop and Selecta vending machines
Toilets
Booking Hall - Open 0700-1900 (outside of these hours, access availble on request from staff)
Waiting Room
Yes
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Request Stop, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
