Accessibility Information
There is information about accessibility
Accessible Parking
0
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
There are standing height and wheelchair height ticket counters available.
Customer Help Points
Hayes (Kent) Passenger Assistance Meeting Point 0:
Ticket Office / Booking Hall
The Ticket Office / Booking Hall - this is only open part time. Please check opening times on the national rail enquiries website.
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Height Adjusted Ticket Office Counter
There is no counter here
Induction Loop
Induction loops are throughout this station
National Key Toilets
Yes
Nearest Accessible Stations
Lewisham
Passenger Assistance
Hayes (Kent) Passenger Assistance Meeting Point 0
Location :
Ticket Office / Booking Hall
The Ticket Office / Booking Hall - this is only open part time. Please check opening times on the national rail enquiries website.
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B1, (refer to quick reference guide)
This is a category B1 station. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Short ramp access from car park to station entrance. Step free access to these terminal platform from station entrance via short steep ramp.
Step Free Category
B1, (refer to quick reference guide)
This station does not offer
Accessible Public Telephones, Escalator Information, Impaired Mobility Set Down, Lifts, Ticket Barriers, Wheelchairs Available
Bus Services
A map of onward bus services is available to download or print.
Further information on nearby bus services can be found on the Transport for London website.
Car Park - Station Car Park
Name : Station Car Park
Spaces : 117
CCTV : Yes
Free Parking : No
Daily Rate (Tuesday, Wednesday and Thursday) - £7.70
Off peak evening rate (after 18:00) - £3.50
Cycle Storage Location
on platform island
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
20 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
117
Rail Replacement Services
Near "Boots Opticians" shop
Taxi Rank
There is taxi provision
Taxi rank, (west entrance) via Bourne Way
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (east entrance) via Station Approach
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Cctv, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
This station has Secure station accreditation - For more information contact 0345 322 7021
Help Points
Help Points are only available in limited locations
On platform
Helpline
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Printed Local Information
There is no printed information available
Refreshment Facilities
Coffee shop and Selecta vending machine
Toilets
Booking Hall - Available during staffing hours
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
