Accessibility Information
There is information about accessibility
Accessible Parking
0
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Headcorn Passenger Assistance Meeting Point 0:
Platform 2
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access the Help Point on Platform 2.
(Platform 2) Ticket Office / Booking Hall
Ticket office / booking Hall - This is only staffed
Monday - Friday: 06:00 - 19:20
Saturday: 07:10 - 13:50
Sunday: 08:10 - 16:30.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Impaired Mobility Set Down
Yes
National Key Toilets
Yes
Nearest Accessible Stations
Staplehurst
Passenger Assistance
Headcorn Passenger Assistance Meeting Point 0
Location :
Platform 2
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access the Help Point on Platform 2.
(Platform 2) Ticket Office / Booking Hall
Ticket office / booking Hall - This is only staffed
Monday - Friday: 06:00 - 19:20
Saturday: 07:10 - 13:50
Sunday: 08:10 - 16:30.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B3, step-free access only to some platforms
This is a category B3 station. Step free access to platform 2 for services away from London direct from station entrance. There is no step free access to Platform 1. Stepped access only to platform 1 for services towards London via the station footbridge. No step free interchange between platforms.
Step Free Category
B3, step-free access only to some platforms
This station does not offer
Accessible Public Telephones, Accessible Booking Office Counter, Escalator Information, Induction Loop, Lifts, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 456
CCTV : Yes
Free Parking : No
Daily Rate (Tuesday, Wednesday and Thursday) - £8.80
Off peak evening rate (after 18:00) - £3.50
Cycle Storage Location
downside, behind taxi tenancy
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
28 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
456
Rail Replacement Services
Station forecourt (Ashford side of the station)
Taxi Rank
There is taxi provision
Taxi Rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Cctv, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
0345 322 7021
Help Points
Help Points are only available in limited locations
On platform
Helpline
Assistance navigating through the station and getting on and off trains (by ramp if required - although only limited step free access at this station ) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you. Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are no information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday, Sunday
24 Hours
Shops
newspapers
Refreshment Facilities
Coffee kiosk and Selecta vending machine
Toilets
Booking Hall - Available during staffing hours
Waiting Room
Heated waiting area in booking hall only available when staff are present
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Printed Local Information, Request Stop, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
