Accessibility Information
There is no information about accessibility
Accessible Ticket Machines
Yes
Customer Help Points
Heath High Level Passenger Assistance Meeting Point 0:
Platform
On the platform in view of the on-train staff
Nearest Accessible Stations
Heath Low Level
Passenger Assistance
Heath High Level Passenger Assistance Meeting Point 0
Location :
Platform
On the platform in view of the on-train staff
Ramp For Train Access
Ramps are kept at this station to provide assistance
Step Free Access
C, no step-free access to any platform
Category C.
The station is not suitable for wheelchair or powered mobility scooter users.
Platform 1 (to Rhymney) has a long, steep access ramp.
Platform 2 (to Cardiff) is only accessible via 41 steps.
Customers travelling from the Rhymney Valley are advised to alight at Cardiff Queen Street and return to Heath Low Level.
Step Free Category
C, no step-free access to any platform
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Staff Help Available, Ticket Barriers, Wheelchairs Available
Cycle Hire
Cycle hire is provided by Next/Ovo bike with their docking station located in Lake Road nextbike – origin bike sharing
Cycle Storage Cctv
Yes
Cycle Storage Availability
Yes
Rail Replacement Services
Local bus stops on Heath Park Avenue near the Junction with Heath Halt Road. Towards Cardiff, same side as Heath Halt Road. Towards Caerphilly, opposite side
This station does not offer
Airport, Bus Services, Car Hire, Car Park, Cycle Storage Location, Cycle Storage Sheltered, Cycle Storage Spaces, Cycle Storage Type, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
Help Points
Help Points are only available in limited locations
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Unstaffed
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Printed Local Information
There is printed information available
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
