Accessibility Information
There is information about accessibility
Accessible Parking
2
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Ticket office staff make every effort to provide the assistance that disabled passengers require.
Customer Help Points
Heaton Chapel Passenger Assistance Meeting Point 0:
Ticket Office
Located at street level at the rear of the ticket hall accessed from Heaton Moor Road. see National Rail Enquiries website for office hours.
Platform
Please wait on the platform in view of the station/on-train staff and make yourself known when the train arrives so they can assist you.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Induction Loop
Induction loops are throughout this station
Passenger Assistance
Heaton Chapel Passenger Assistance Meeting Point 0
Location :
Ticket Office
Located at street level at the rear of the ticket hall accessed from Heaton Moor Road. see National Rail Enquiries website for office hours.
Platform
Please wait on the platform in view of the station/on-train staff and make yourself known when the train arrives so they can assist you.
Ramp For Train Access
Ramps are available on the train to provide assistance
Staff Help Available
Yes
Step Free Access
B2, (refer to quick reference guide)
Services towards Manchester (platform 2) : From Heaton Moor Road, up 1 step into the ticket hall, turn right down 18 steps and then a further 25 steps onto the platform. When the ticket hall is closed use the entrance on Tatton Road North (30 paces from the junction of Heaton Moor Road) down a ramp (63 paces, 1:7 slope) onto the platform. Services towards Stockport (platform 1) : Either use the entrance at the junction of Heaton Moor Road and Edgerton Road North, through a 5ft wide gate and down 41 steps onto the platform, or level access is available 200 paces down Edgerton Road North from Heaton Moor Road along a ramp (26 paces, 1:7 slope) onto the platform
To find our more about travelling around this station, please see the 360 map click here
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Accessible Public Telephones, Accessible Taxis, Escalator Information, Impaired Mobility Set Down, Lifts, National Key Toilets, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Bus Services
On both sides of Heaton Moor Road for buses to Manchester, Stockport or Reddish. Busline 0871 200 2233
Car Park - Long stay accessible parking
Name : Long stay accessible parking
Accessible Spaces : 2
Accessible Location : via Egerton Road north
Parking : There is/are 1 accessible bay(s) available at this car parking location
Location : There is accessible parking outside the station
Duration : Parking is long stay
EV Accessible : There are No EV Charging points available in the accessible bays
EV Standard : There are no EV charging points in standard parking bays
Ramp : Ramps can be deployed from the rear and side of a vehicle
Help Point : There is no Help Point close to the accessible parking
Accessible Location : via Tatton Road south
Parking : There is/are 1 accessible bay(s) available at this car parking location
Location : There is accessible parking outside the station
Duration : Parking is long stay
EV Accessible : There are No EV Charging points available in the accessible bays
EV Standard : There are no EV charging points in standard parking bays
Ramp : Ramps can only be deployed from the rear of a vehicle
Help Point : There is no Help Point close to the accessible parking
Cycle Hire
Not available at this station.
Cycle Storage Location
Platform 1 & 2
Cycle Storage Spaces
25 spaces
5 cycle lockers and 20 cycle stand parking spaces
Cycle Storage Type
Lockers, Stands
Cycle Storage Availability
Yes
Rail Replacement Maps
Heaton Chapel - https://images.nationalrail.co.uk/e8xgegruud3g/6fMhfHMjf0L0ICD9iCzr8i/1764cf6692ce601e27b1eabaf09f499a/Heaton_Chapel.jpg
Rail Replacement Services
Rail replacement services will pick up/drop off at the bus stops on Wellington Road North (A6). Bus stop adjacent to Brook Road towards Stockport and bus stop by the junction with Claremont Avenue towards Manchester.
What3words - Towards Stockport - stuff.drive.looks & towards Manchester - once.highs.accent
This station does not offer
Airport, Car Hire, Cycle Storage Cctv, Cycle Storage Sheltered, Parking Spaces, Port, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
08002006060
Help Points
Help Points are only available in limited locations
Platforms 1&2
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Information Available, Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:00:00.000 - 19:30:00.000
Saturday
06:00:00.000 - 19:30:00.000
Printed Local Information
There is printed information available
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
