Pay as you go is available at this station.
Please note that Pay as you go north Wales is only valid on Transport for Wales services.
For more information, visit Pay as you go in North Wales
Accessibility Information
There is information about accessibility
Accessible Parking
0
Accessible Ticket Machines
Yes
Customer Help Points
Helsby Passenger Assistance Meeting Point 0:
Platform
On the platform in view of the on-train staff.
Nearest Accessible Stations
Chester
Passenger Assistance
Helsby Passenger Assistance Meeting Point 0
Location :
Platform
On the platform in view of the on-train staff.
Ramp For Train Access
Ramps are available on the train to provide assistance
Step Free Access
B3, step-free access only to some platforms
Category B3.
Step free access to the platform from the car park. Platforms 2, 3 and 4 are only accessible via the footbridge.
Step Free Category
B3, step-free access only to some platforms
This station does not offer
Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Staff Help Available, Ticket Barriers, Wheelchairs Available
Bus Services
The nearest bus stops are located on the main road.
Car Park - Station Car Park
Name : Station Car Park
Spaces : 20
CCTV : No
Free Parking : Yes
Operator : Transport for Wales
Telephone : 03333211202
Cycle Hire
There are no cycle hire facilities at this station.
Cycle Storage Location
Cycle parking is in two locations at Helsby station.
3 Sheffield stands providing parking for up to six bicycles are located under a shelter on Platform 1. Two Sheffield stands providing parking for up to four bicycles are located on Platform 2
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
10 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
20
Rail Replacement Services
The rail replacement bus stop is a local bus stop on Chester Road near the Junoon restaurant.
This station does not offer
Airport, Car Hire, Cycle Storage Cctv, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Unstaffed
This station does not offer
Help Points, Left Luggage
Information Points
There are information points
Printed Local Information
There is no printed information available
This station does not offer
Atm Machine, Baby Change, Bureau De Change, CCTV, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
