Hemel Hempstead

Hemel Hempstead station
London Road
Hemel Hempstead
Hertfordshire
HP3 9BQ
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Hemel Hempstead at a glance

  • Ticket Office
  • Ticket Machine
  • Prepurchase Collection
  • Car Park
  • Step Free Access
  • Toilets
  • WiFi
  • Bus Services
  • Cycle Storage Sheltered

Station details

Accessible Public Telephones

Public telephones are not accessible

Accessible Taxis

Accessible taxis are available

Accessible Ticket Machines

Card payment only.

Customer Help Points

Yes

Induction Loop

Yes

National Key Toilets

The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.

Ramp For Train Access

Yes

Staff Help Available

Monday to Friday – 06:00 to 20:00 Saturday – 07:00 to 19:00 Sunday – 08:00 to 19:00

This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

Step Free Access

This station has been classified as a step-free access category B2 station. This means that there is some step-free access to all platforms - please check details. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

The assistance meeting point is at the ticket office during 'staff help available opening times'  When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart.  Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.

Wheelchairs Available

Yes

This station does not offer

Accessible Booking Office Counter, Impaired Mobility Set Down

Penalty Fares

Applicable Operators: West Midlands Trains

Prepurchase Collection

Yes

Smartcards

SmartcardIssue : No
SmartcardTopup : No
SmartcardValidator : No

Ticket Machine

Yes

Ticket Office

Monday to Friday – 06:00 to 20:00 Saturday – 07:00 to 20:00 Sunday – 08:00 to 19:00

There are 3 Ticket Vending Machines available at Hemel Hempstead, located inside the Booking Hall and outside the station entrance by the short stay car park.  These machines accept card payment only.

Bus Services

Information to plan your onward journey is available in a printable format here

Car Park

Station Car Park - 492 spaces
Monday to Sunday – 24 hours Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
Car Parking Charges
Daily ticket: £10.00
Weekly ticket: £33.40
Monthly ticket: £108.10
Three Monthly ticket: £273.30
Annual ticket: £864.30

You’ll be able to pay for parking in the following ways:

Cycle Storage Availability

Yes

Cycle Storage Cctv

Yes

Cycle Storage Location

car park

Cycle Storage Sheltered

No

Cycle Storage Spaces

200 spaces

Cycle Storage Type

Stands

Rail Replacement Services

Rail replacement vehicles will operate from the public service bus stops outside the station entrance.

Please check your destination before boarding.

Please click here for walking directions from the station to the rail replacement bus stop.

Taxi Rank

Taxi free phone

Customer Service

Please contact our Contact Centre team on: 0333 311 0006. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day

**Hemel Hempsted is accredited by the Secure Station Scheme**

Lost Property

No

Staffing Level

Part time

This station does not offer

Left Luggage

Atm Machine

Yes

Refreshment Facilities

Yes

Toilets

The toilets and accessible toilets (non-RADAR) are located within the Booking Hall Concourse. All toilet facilities are only available during Booking Office opening hours: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.

Waiting Room

Closed until further notice

This station does not offer

Baby Change, First Class Lounge, WiFi

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Departures and arrivals from Hemel Hempstead

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