Hendon

All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

The Assistance Meeting Point is at the front of the station, next to the bike rack.

A staff-operated ramp is required for step-free access between train and platform at this station. A Mobile Assistance team covers this station.

You can arrange assistance by:

• Pressing the “emergency & assisted travel” button on a station Help Point
• Calling our freephone number: 0808 168 1238 - Please note this is for immediate assistance only
• Texting us on 07970 511077

Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

• pressing the 'emergency & assisted travel' Help Point button
• calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
• texting us on 07970 511077

We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

This is a Category B3 station: Step - free access from the car park to platform 1 (for trains towards London). There are steps to all other platforms.

The Assistance Meeting Point is at the front of the station, next to the bike rack.

This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.