Accessibility Information
There is information about accessibility
Accessible Parking
11
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
A low level counter is available at the Ticket Office.
Customer Help Points
Passenger Assistance Meeting Point:
We want to make it as easy as possible for you to travel with us and offer a range of assistance if you have access needs. To find out more and book Passenger Assist, visit tfw.wales/booking-assistance.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Induction Loop
Induction loops are throughout this station
Lift Details
Lift 1, Platforms 1 & 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lift 2, Platform 3
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Passenger Assistance Meeting Point
Location :
We want to make it as easy as possible for you to travel with us and offer a range of assistance if you have access needs. To find out more and book Passenger Assist, visit tfw.wales/booking-assistance.
Ramp For Train Access
Ramps are available on the train to provide assistance
Staff Help Available
Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.
Step Free Access
A, Compliant step-free access to all platform(s)
Category A
Step free access through the ticket hall to Platform 3 and 4.
A footbridge lifts connects Platforms 1 and 2.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Wide aisle gates available.
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Escalator Information, Impaired Mobility Set Down, Nearest Accessible Stations
Car Park - Main Car Park
Name : Main Car Park
Spaces : 135
CCTV : Yes
Free Parking : No
Visit Hereford Station - Hereford - APCOA for parking prices.
Cycle Hire
There are no cycle hire facilities at this station.
Cycle Storage Cctv
Yes
Cycle Storage Location
Cycle parking is provided at four locations. 5 sheffield stands, under a shelter providing for up to 10 spaces for bicycles are located at the southern end of Platform 3. 5 Sheffield stands, providing for up to 10 bicycles to be parked are located in a shelter on the traffic island as you enter from Station Approach. 10 Sheffield stands, under two shelters providing for up to 20 spaces for bicycles, are located in an area marked cycle storage to the left of the main station entrance. A further five Sheffield stands, offering 10 spaces are also located nearby.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
50 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
135
Rail Replacement Services
The rail replacement bus stop at Hereford is a local bus stop outside the medical centre.
Taxi Rank
There is taxi provision
Taxi Rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Bus Services, Car Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
Help Points
Help Points are only available in limited locations
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from ticket office
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Printed Local Information
There is printed information available
Refreshment Facilities
Café
Toilets
The toilets are located on Platforms 2&3. The National key toilets are located on Platform 3; these toilets are operated by a radar key. The toilets opening hours are available: 06:15 - 21:00 Monday - Saturday, 09:15 - 21:00 Sunday.
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
06:15:00.000 - 21:00:00.000
Sunday
09:15:00.000 - 21:00:00.000
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
