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Accessible Booking Office Counter
A low level counter is available at the Ticket Office.
Accessible Taxis
Available from the taxi rank.
Accessible Ticket Machines
The ticket machine(s) take cash, and major debit and credit cards. They are touchscreen.
The ticket machines are only accessible during ticket office opening hours.
Customer Help Points
Yes
Impaired Mobility Set Down
Main car park.
Induction Loop
Yes
National Key Toilets
The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours.
Ramp For Train Access
Yes
Staff Help Available
Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.
Step Free Access
Category A
Step free access through the ticket hall to Platform 3 and 4.
A footbridge lifts connects Platforms 1 and 2.
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones
Car Park
Cycle Storage Availability
Yes
Cycle Storage Cctv
Yes
Cycle Storage Location
Cycle parking is provided at four locations. 5 Sheffield stands, under a shelter providing for up to 10 spaces for bicycles are located at the southern end of Platform 3. 5 Sheffield stands, providing for up to 10 bicycles to be parked are located in a shelter on the traffic island as you enter from Station Approach. 10 Sheffield stands, under two shelters providing for up to 20 spaces for bicycles, are located in an area marked cycle storage to the left of the main station entrance. A further five Sheffield stands, offering 10 spaces are also located nearby.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
50 spaces
Cycle Storage Type
Stands
Rail Replacement Services
The rail replacement bus stop at Hereford is a local bus stop outside the medical centre.
Taxi Rank
Taxi rank in the station car park, adjacent to the station building.
This station does not offer
Bus Services
Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
Baby Change
Yes
Refreshment Facilities
Café
Toilets
The toilets are located on Platforms 2&3. The National key toilets are located on Platform 3; these toilets are operated by a radar key. The toilets opening hours are available: 06:15 - 21:00 Monday - Saturday, 09:15 - 21:00 Sunday.
This station does not offer
Atm Machine, First Class Lounge, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -