Accessibility Information
There is information about accessibility
Accessible Parking
0
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
There are standing height and wheelchair height ticket counters available.
Customer Help Points
Herne Bay Passenger Assistance Meeting Point 0:
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
(Platform 2) Ticket Office / Booking Hall
Ticket office/booking Hall - This is only staffed Monday - Friday: 06:10 - 19:00 Saturday: 06:10 - 19:00 & Sunday: 09:10 - 16:00.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Lift Details
Lift to/from Platform 1
Operational Announcements :
Lift Controls :
Manoeuvrability :
Opening Width :
Lift to/from Platform 2
Operational Announcements :
Lift Controls :
Manoeuvrability :
Opening Width :
Lifts
There are lifts
National Key Toilets
Yes
Nearest Accessible Stations
Faversham
Passenger Assistance
Herne Bay Passenger Assistance Meeting Point 0
Location :
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
(Platform 2) Ticket Office / Booking Hall
Ticket office/booking Hall - This is only staffed Monday - Friday: 06:10 - 19:00 Saturday: 06:10 - 19:00 & Sunday: 09:10 - 16:00.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
This is a category A station. This station has step free access to all platforms - access to all platforms and interchange via lifts and stairs.
Step Free Category
A, Compliant step-free access to all platform(s)
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Accessible Taxis, Escalator Information, Impaired Mobility Set Down, Induction Loop, Ticket Barriers
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 92
CCTV : Yes
Free Parking : No
Daily Rate (Tuesday, Wednesday and Thursday) - £5.30
Off peak evening rate (after 18:00) - £3.50
Cycle Storage Location
downside platform - London end
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
30 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage Type
Stands, Lockers
Cycle Storage Availability
Yes
Parking Spaces
92
Rail Replacement Services
Station Forecourt
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Cctv, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
0345 322 7021
Help Points
Help Points are only available in limited locations
On platform
Helpline
Assistance navigating through the station and getting on and off trains (by ramp if required - although only limited step free access at this station ) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you. Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday, Sunday
24 Hours
Post Box
Yes
Printed Local Information
There is accessible printed information available
Shops
newspapers
Refreshment Facilities
Coffee shop
Toilets
Platform 2 - Available during staffing hours
Waiting Room
Heated waiting room On Platform 1 and also in the booking hall - only available when staff are present
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Request Stop, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
