Accessibility Information
There is information about accessibility
Accessible Parking
2
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
The counter can be raised or lowered to suit all users
Customer Help Points
Herne Hill Passenger Assistance Meeting Point 0:
Ticket Office / Booking Hall
By main entrance to the station. Please check opening times on the National Rail Enquiries website.
Subway
The middle of the subway between the lift shafts - access to all Platforms via the lifts.
(Platform 1/2) The supervisors office
The supervisors office in in the middle of the island Platform 1/2.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Induction Loop
Induction loops are only in Help Points
Lift Details
Lift, Platforms 1 & 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift, Platforms 3 & 4
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Herne Hill Passenger Assistance Meeting Point 0
Location :
Ticket Office / Booking Hall
By main entrance to the station. Please check opening times on the National Rail Enquiries website.
Subway
The middle of the subway between the lift shafts - access to all Platforms via the lifts.
(Platform 1/2) The supervisors office
The supervisors office in in the middle of the island Platform 1/2.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
This is a category A station. This station has step free access to all platforms - Step free access to booking hall via side entrance. Step free access to all platforms and interchange via lifts from subway. Stepped access to platforms via subway.
Step Free Category
A, Compliant step-free access to all platform(s)
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Accessible Taxis, Escalator Information, Impaired Mobility Set Down, Nearest Accessible Stations, Ticket Barriers
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Short stay accessible parking
Name : Short stay accessible parking
Accessible Spaces : 1
Accessible Location : via Railton Road
Parking : There is/are 1 accessible bay(s) available at this car parking location
Location : There is accessible parking outside the station
Duration : Parking is short stay
EV Accessible : There are No EV Charging points available in the accessible bays
EV Standard : There are no EV charging points in standard parking bays
Ramp : Ramps can only be deployed from the side of a vehicle
Help Point : There is no Help Point close to the accessible parking
Cycle Storage Location
front of station and subway
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
6 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Rail Replacement Services
Bus stop N on Dulwich Road (what 3 words: send.refers.gums)
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Cctv, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
This station has Secure station accreditation - For more information contact 0345 322 7021
Help Points
There are Help Points
On platform
Helpline
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Printed Local Information
There is accessible printed information available
Shops
Homemade Ice Cream in the booking hall. Homewares shop next to the entrance.
Refreshment Facilities
Coffee shop in the booking hall also Coffee shop on platform 1/2 also Selecta vending machines the platforms
Toilets
Platforms 1/2 and 3/4 - Available during staffing hours
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
07:00:00.000 - 19:00:00.000
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
