Accessibility Information
There is information about accessibility
Accessible Parking
2
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Hexham Passenger Assistance Meeting Point 0:
Ticket Office
Outside staffed hours seek assistance from conductor on your train service or call customer support team.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Step free access from car park to station entrance
National Key Toilets
Yes
Passenger Assistance
Hexham Passenger Assistance Meeting Point 0
Location :
Ticket Office
Outside staffed hours seek assistance from conductor on your train service or call customer support team.
Ramp For Train Access
-
Staff Help Available
There is now a Northern team member available from the first train of the day until the last, every day.
Step Free Access
B2, (refer to quick reference guide)
Category B Station
There is now a Northern team member available from the first train of the day until the last, every day. This means customers can rely on staff being present throughout the station’s operating hours. If you need help crossing the tracks using the barrow crossing, a member of staff will always be on hand to assist. You’ll find our team at the Hexham ticket office, ready to support all customers, including those with accessibility needs. You can also book Passenger Assistance in advance at northernrailway.co.uk/passenger-assist or by calling 0800 138 5560. Northern is committed to making rail travel more accessible and inclusive for everyone.
For customers who arrive on platform 1 (Newcastle bound) and need assistance, please use the call button located at the bottom of the stairs, which alerts the ticket office.
To find our more about travelling around this station, please see the 360 map click here
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Accessible Public Telephones, Accessible Booking Office Counter, Escalator Information, Induction Loop, Lifts, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Bus Services
Busline 0871 200 2233
Car Park - Station Car Park
Name : Station Car Park
Spaces : 100
CCTV : No
Free Parking : No
Daily Charge: £2.20 Up to 2 hours (no return) £0.60 Up to 4 hours (no return) £1.10 Overnight Parking (1600-0759) £0.60
Cycle Storage Cctv
Yes
Cycle Storage Location
Platform 2
Cycle Storage Spaces
4 spaces
Cycle Storage Type
Lockers
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type: There is uncovered seating/waiting
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
100
Rail Replacement Maps
Hexham - https://images.nationalrail.co.uk/e8xgegruud3g/3gnCcfQUDektRseEPXzOoF/852f638f86eb499498bd14380c08faf2/Hexham.jpg
Rail Replacement Services
Rail replacement services pick up/drop off at the station front.
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Taxi Rank
There is taxi provision
Taxi rank, (south entrance) via Station Road
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (south entrance) via Station Road
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Sheltered, Port
Announcements
Announcements are made both visually and audibly
Customer Service
Telephone number: 0800 200 60 60
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from ticket office
Lost Property
-
Staffing Level
Full time
This station does not offer
Help Points, Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Yes
Toilets
The toilets are available when the station is staffed and the Platform Bar is open.
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
07:25:00.000 - 18:00:00.000
Saturday
08:15:00.000 - 14:15:00.000
Sunday
Unavailable
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Trolleys
Time
Platform
Operator
Cancelled -
