Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Accessibility Information
There is information about accessibility
Accessible Parking
3
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Customer Help Points
Highams Park Passenger Assistance Meeting Point 1:
Meeting point shown on station map.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Passenger Assistance
Highams Park Passenger Assistance Meeting Point 1
Location :
Meeting point shown on station map.
Ramp For Train Access
Ramps are available on the train to provide assistance
Staff Help Available
B2 station category . Step free platform interchange requires a 350m journey via the street . Use the Wilton Place entrance for Northbound platform. Use the Station Approach entrance for the southbound platform.
Step Free Access
B1, (refer to quick reference guide)
Note: step free access to platform 2 is via the car park
Step Free Category
B1, (refer to quick reference guide)
This station does not offer
Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Bus Services
London buses operate from outside the station
Car Park - Station Car Park
Name : Station Car Park
Spaces : 24
CCTV : No
Free Parking : No
Per Hour : £1.00
Annual : £737.04
Operator : National Car Parks Ltd
Email : customer.service@ncp.co.uk
Cycle Storage Cctv
Yes
Cycle Storage Location
Located on platform 1
Cycle Storage Spaces
18 spaces
18 sheffield stand spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
24
Rail Replacement Services
Use Bus stop WR in The Broadway for northbound services to Chingford
Use Bus stop WG in The Broadway for southbound services to Liverpool Street
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Sheltered, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
0343 222 1234
Help Points
There are Help Points
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Information Available
Yes - from help point
Staffing Level
Part time
This station does not offer
Left Luggage, Lost Property
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
04:55:00.000 - 01:40:00.000
Saturday
04:55:00.000 - 01:40:00.000
Sunday
06:25:00.000 - 01:40:00.000
Pay Phones
Yes
Printed Local Information
There is no printed information available
Shops
News agent Flower stall Passport Photo Booth
Refreshment Facilities
Cold drinks vending machine Food vending machine
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:00:00.000 - 20:00:00.000
Saturday
06:00:00.000 - 20:00:00.000
Sunday
08:00:00.000 - 15:40:00.000
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Toilets, Trolleys
Time
Platform
Operator
Cancelled -
