Construction work is being carried out to add two new entrances and to make the station step-free to all platforms. Some areas may be closed off or station facilities moved to different locations.
If you need any help please speak to the station staff or contact our Assisted Travel team on 0800 783 4524.
Accessibility Information
There is information about accessibility
Accessible Parking
0
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Customer Help Points
Southeastern PA Meeting Point Yes:
The meeting point for both turn up & go and booked passenger assistance is at the ticket office
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Impaired Mobility Set Down
Yes
Induction Loop
Induction loops are throughout this station
National Key Toilets
Yes
Nearest Accessible Stations
Lewisham
Passenger Assistance
Southeastern PA Meeting Point Yes
Location :
The meeting point for both turn up & go and booked passenger assistance is at the ticket office
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B3, step-free access only to some platforms
This is a category B3 station. Step free access to platforms 4&5 via steep ramps for some services to and from London. There is no step free access to Platform 1,2,3 and 6. Stepped access to platform 1 via side entrance from Springbank Road. Only stepped access via footbridge to platforms 2,3 and 6. No step free interchange between platforms.
Step Free Category
B3, step-free access only to some platforms
Wheelchairs Available
Yes
This station does not offer
Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Lifts, Ticket Barriers
Bus Services
Information to plan your onward journey is available in a printable format here
Cycle Storage Location
Platform 5 & Fernrook Rd approach
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
26 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
A dedicated bay for shared e-bikes, such as Lime or Forest, is available at this station. Please park within the bay and follow your operator’s guidance.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for more than 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Rail Replacement Services
For buses towards Lewisham, Dartford and Orpington, exit the station along platform 1 and out onto Springbank Road, turn left and along to Bus Stop A. (what 3 words: doctor.shells.trace)
For an accessible route, leave the station from the ticket hall and down the slope to the underpass, turn left and out on to Maythorne Cottages, turn left along the alley way to Springbank Road and keep to the left until you reach Bus Stop A.
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Cycle Storage Cctv, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
This station has Secure station accreditation - For more information contact 0345 322 7021
Help Points
On platform
Helpline
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Information Available
Yes - from help point
Left Luggage
Yes
Lost Property
Yes
Staffing Level
Full time
CCTV
Yes
Information Points
There are information points
Pay Phones
Yes
Printed Local Information
There is accessible printed information available
Shops
newspapers
Refreshment Facilities
Coffee kiosk and Selecta vending machines
Toilets
Platform 4 + 5 - Available until 19:00
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
06:30:00.000 - 20:00:00.000
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
