Accessibility Information
There is no information about accessibility
Accessible Parking
0
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Hook Passenger Assistance Meeting Point 0:
Platform
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
National Key Toilets
Yes
Passenger Assistance
Hook Passenger Assistance Meeting Point 0
Location :
Platform
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Step Free Access
B2, (refer to quick reference guide)
Step-free category B2 station - This station has level access from the main entrance and car park to Platform 1 (for trains towards London Waterloo). There is step-free access from the supermarket car park to Platform 2 (for trains towards Basingstoke) via a separate entrance and a ramp at approx 1:20 gradient. The step-free route between platforms is approximately 375m via the street.
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, Nearest Accessible Stations, Staff Help Available, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Hook Car Park
Name : Hook Car Park
Spaces : 157
CCTV : No
Free Parking : No
RingGo Code 2046.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £2.70.
Off-Peak from 1200 Monday to Friday.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Register for Complimentary Blue Badge Parking.
Cycle Storage Cctv
Yes
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
24 spaces
4 lockers and 20 cycle stand parking spaces
Cycle Storage Type
Lockers, Racks
Cycle Storage Availability
Yes
Parking Spaces
157
Rail Replacement Services
Bus Stop on Station Road, outside the Raven Hotel.
Taxi Rank
There is taxi provision
Taxi Rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Location, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Please contact our Customer Service Centre on 0345 6000 650
Help Points
Help points are available on all platforms
Helpline
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:10:00.000 - 13:00:00.000
Saturday
08:00:00.000 - 12:00:00.000
Sunday
Unavailable
Pay Phones
Yes
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Coffee Shop
Toilets
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:05:00.000 - 17:30:00.000
Saturday, Sunday
Unavailable
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Shops, Trolleys
Time
Platform
Operator
Cancelled -
