Accessibility Information
There is information about accessibility
Accessible Parking
23
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Hull Passenger Assistance Meeting Point 0:
Welcome Point
A welcome point is located opposite the ticket gates on the concourse. Press the assistance button to notify colleagues you have arrived.
Travel Centre
The travel centre is located between the bus stands and the exit to Ferensway. Please check the opening times on the National Rail Enquiries website.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
Induction Loop
Induction loops are throughout this station
National Key Toilets
Yes
Passenger Assistance
Hull Passenger Assistance Meeting Point 0
Location :
Welcome Point
A welcome point is located opposite the ticket gates on the concourse. Press the assistance button to notify colleagues you have arrived.
Travel Centre
The travel centre is located between the bus stands and the exit to Ferensway. Please check the opening times on the National Rail Enquiries website.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
This station is category A. Step free access is provided from the station entrance to all platforms. This station is staffed for all services. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
Wheelchairs Available
Yes
This station does not offer
Escalator Information, Lifts, Nearest Accessible Stations
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 280
CCTV : Yes
Free Parking : No
The Daily Car Parking rate is valid until 2359hrs on the day of issue, and does not extend in to the following day
Cycle Storage Cctv
Yes
Cycle Storage Location
Platforms 2 & 7
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
251 spaces
Cycle Storage Type
Stands, Racks
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and pick up point - South Side
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a drop-off point only
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 2: Drop off and pick up point - North Side
Same Side As Station: The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for 1 vehicle at a time to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is a Help Point close to the drop-off and/or pick-up point
Parking Spaces
280
Rail Replacement Services
Pick Up / Drop Off in the bus interchange (adjacent to the railway station). Buses depart from stands A – D in the bus station.
Taxi Rank
There is taxi provision
Taxi rank via Ferensway
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is partially covered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
To speak to a member of our team, please call: 0345 600 1671.
Help Points
Help Points are available inside and outside this station
Help Points are available throughout the station to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Helpline
Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the customer information kiosk by the ticket gates no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.
Information Available
Yes - from help point
Yes - from ticket office
Lost Property
Customer service offices. We hold lost property found on TransPennine Express, Northern and Hull trains for 12 weeks at the station.
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Pay Phones
Yes
Post Box
Yes
Printed Local Information
There is accessible printed information available
Shops
There are several shops located on the station concourse.
Refreshment Facilities
Refreshments are available from several retail units on the station concourse.
Toilets
The toilets are located in the pavilion on the Station Concourse.
The accessible toilets are adjacent to Costa Coffee on the Station Concourse. These toilets are operated by a radar key.
Waiting Room
A heated waiting room is available on the station concourse.
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Request Stop, Trolleys
Time
Platform
Operator
Cancelled -
