Accessibility Information
There is information about accessibility
Accessible Parking
9
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Ilford Passenger Assistance Meeting Point 0:
Gateline
Make your way to one of the gatelines. At the Main Entrance (Cranbrook Road) or at the Entrance on Ilford Hill
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Impaired Mobility Set Down
Yes
Induction Loop
Induction loops are at designated listening areas
Lift Details
Lift 1 (A), Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 3 (B), Platforms 2 & 3
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 2 (C), Platforms 4 & 5
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Ilford Passenger Assistance Meeting Point 0
Location :
Gateline
Make your way to one of the gatelines. At the Main Entrance (Cranbrook Road) or at the Entrance on Ilford Hill
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Staff are available to assist from the first to the last train.
Step Free Access
A, Compliant step-free access to all platform(s)
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Ilford has a Secure Station accreditation
This station does not offer
Accessible Public Telephones, Escalator Information, Nearest Accessible Stations, Wheelchairs Available
Airport
Elizabeth Line to Heathrow Airport
Bus Services
Transport for London Buses operate from outside the station.
Information to plan your onward journey is available in a printable format Buses from Ilford (tfl.gov.uk)
Car Park - Long stay accessible parking
Name : Long stay accessible parking
Accessible Spaces : 9
Accessible Location : via Ilford Hill by northwest entrance
Parking : There is/are 8 accessible bay(s) available at this car parking location
Location : There is accessible parking in a car park
Duration : Parking is long stay
EV Accessible : There are No EV Charging points available in the accessible bays
EV Standard : There are no EV charging points in standard parking bays
Ramp : Ramps cannot be deployed from the rear or side of a vehicle
Help Point : There is no Help Point close to the accessible parking
Accessible Location : via Ilford Hill northwest entrance
Parking : There is/are 1 accessible bay(s) available at this car parking location
Location : There is accessible parking in a car park
Duration : Parking is long stay
EV Accessible : There are No EV Charging points available in the accessible bays
EV Standard : There are no EV charging points in standard parking bays
Ramp : Ramps can only be deployed from the side of a vehicle
Help Point : There is no Help Point close to the accessible parking
Cycle Storage Cctv
Yes
Cycle Storage Location
On platform 4
Cycle Storage Sheltered
Yes
Cycle Storage Type
Racks
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and pick up point on Cranbrook Road
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for 1 vehicle at a time to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 2: Drop off and pick up point on York Road
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for 1 vehicle at a time to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Rail Replacement Maps
Ilford - Rail Replacement Map - https://assets.nationalrail.co.uk/e8xgegruud3g/qnj4FYf8aZBGQmzMXhYRl/5fd6f6f2e0f0c5cb4d235953b53f1002/CRL-089-091-DR-D-Ilford.pdf
Rail Replacement Services
Rail replacement bus services will depart from:
High Road, Bus Stop L, for Westbound services
Ilford Hill, Bus Stop F, for Eastbound services
Taxi Rank
There is taxi provision
Taxi rank, (northwest entrance) via York Road
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via uncontrolled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (southeast entrance) via Ilford Hill
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Car Hire, Cycle Hire, Cycle Storage Spaces, Parking Spaces, Port
Announcements
Announcements are made both visually and audibly
Customer Service
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)
Help Points
There are Help Points
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Information Available
Yes - from help point
Yes - from ticket office
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Coffee & snacks located on platform 3
Toilets
Platform 3
Platform 4 - Accessible Toilet - Radar Key Required
Waiting Room
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
