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Ingatestone
Ingatestone station Station Lane Ingatestone Essex
CM4 0BW
Ingatestone at a glance
Station details
Accessible Taxis
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines
Yes
Customer Help Points
Help points can be found at the following location(s):
- Platform 1 (for trains towards London) - Next to the waiting room, fixed to the platform-facing wall of the station building
- Platform 2 (for trains towards Chelmsford and Colchester) - Next to the side entrance to the station and the footbridge steps, fixed to the platform-facing wall of the station building
Induction Loop
Yes
National Key Toilets
Yes
Ramp For Train Access
Yes
Staff Help Available
Monday to Friday – 06:00 to 19:40
Saturday – 06:00 to 12:45
Sunday – 07:30 to 15:30
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours customers are advised to use Shenfield station, which is approximately five miles away. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
What assistance is available for customers using this station?
- Board and alight
- Ramp assistance
- Luggage (on and off train only)
- Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
- By speaking with a member of station staff
- By calling 0345 600 7245 (option 4)
- By selecting the help button on the ticket machine at this station
- By using one of the two Help Points at this station
Step Free Access
This station has step free access to both platforms but from different locations on Station Lane / Hall Lane, with approximately 350 metres between the entrances to each platform via the roadside. There is a stepped footbridge between the platforms. Platform 1 (for trains towards London) is accessible via the access road off Hall Lane, just beyond the level crossing, and Platform 2 (for trains towards Chelmsford and Colchester) is accessible from the station car park.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Wheelchairs Available
Yes
This station does not offer
Accessible Booking Office Counter, Accessible Public Telephones, Impaired Mobility Set Down
Car Park
Station Car Park - 240 spaces
Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours
Car Parking Charges
Per Hour ticket: £1.00
Daily ticket: £9.20
Weekly ticket: £35.00
Monthly ticket: £190.00
Three Monthly ticket: £540.00
Annual ticket: £1,900.00
Per Hour ticket: £1.00
Daily ticket: £9.20
Weekly ticket: £35.00
Monthly ticket: £190.00
Three Monthly ticket: £540.00
Annual ticket: £1,900.00
£13.00 Weekend fare (from 1000 Friday - 0400 Monday)
£65.00 Flexi fare
Cycle Storage Availability
Yes
Cycle Storage Cctv
Yes
Cycle Storage Location
A secure cycle parking compound with 48 spaces is located behind Platform 1 (for trains towards London) and can be accessed from the platform itself, or from the smaller car park which is adjacent to Platform 1.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
48 spaces
Cycle Storage Type
Compound
Rail Replacement Services
Rail replacement bus services pick up and drop off in the station car park.
This station does not offer
Bus Services, Taxi Rank
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
Baby Change
Yes
Refreshment Facilities
'Steam' kiosk serving hot and cold drinks, newspapers, confectionary, and pastries
Toilets
The male and the female toilets are located next to the bottom of the footbridge steps on Platform 1 (for trains towards London), and next to the side entrance to the station on Platform 2 (for trains towards Chelmsford and Colchester). An accessible toilet is available for radar key holders and can be accessed via the waiting room on Platform 1. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 06:00 - 19:00Saturday 06:00 - 12:00Sunday 07:30 - 15:00
Waiting Room
There is a waiting room located in the station building on Platform 1 (for trains towards London). The waiting room on Platform 2 (for trains towards Chelmsford and Colchester) is located in the station building opposite the ticket office, and is accessed from the booking hall.
This station does not offer
Atm Machine, First Class Lounge
Departures and arrivals from Ingatestone
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information and status updates.
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Platform
Operator
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