Ingatestone

Ingatestone station
Station Lane
Ingatestone
Essex
CM4 0BW

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Station Message

August 2024: The male toilets on Platform 1 are currently closed due to a fault, which we are working to try and get rectified as quickly as possible.

Ingatestone at a glance

Ticket Office
Ticket Machine
Prepurchase Collection
Car Park
Onward Travel
Cycle Storage
Step Free Access
Toilets
WiFi

Station details

Accessibility and mobility access
- Accessible Taxis
  
  Details of nearest taxis are shown on station information poster
- Accessible Ticket Machines
- Customer Help Points
  Help points can be found at the following location(s):
  - Platform 1 (for trains towards London) - Next to the waiting room, fixed to the platform-facing wall of the station building
  - Platform 2 (for trains towards Chelmsford and Colchester) - Next to the side entrance to the station and the footbridge steps, fixed to the platform-facing wall of the station building
- Induction Loop
- National Key Toilets
- Ramp For Train Access
- Staff Help Available
  Monday to Friday – 06:00 to 19:40 Saturday – 06:00 to 12:45 Sunday – 07:30 to 15:30
  
  Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours customers are advised to use Shenfield station, which is approximately five miles away. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
  What assistance is available for customers using this station?
  - Board and alight
  - Ramp assistance
  - Luggage (on and off train only)
  - Ticket sale on board
  How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
  - By speaking with a member of station staff
  - By calling 0345 600 7245 (option 4)
  - By selecting the help button on the ticket machine at this station
  - By using one of the two Help Points at this station
- Step Free Access
  
  This station has step free access to both platforms but from different locations on Station Lane / Hall Lane, with approximately 350 metres between the entrances to each platform via the roadside. There is a stepped footbridge between the platforms. Platform 1 (for trains towards London) is accessible via the access road off Hall Lane, just beyond the level crossing, and Platform 2 (for trains towards Chelmsford and Colchester) is accessible from the station car park.
  This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
  Assistance meeting point is the ticket office.
- Wheelchairs Available
- This station does not offer
  
  Accessible Booking Office Counter, Accessible Public Telephones, Height Adjusted Ticket Office Counter, Impaired Mobility Set Down
Buying / collecting tickets
- Penalty Fares
  
  LE
- Prepurchase Collection
- Smartcards
  
  Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
  
  SmartcardIssue : Yes
  SmartcardValidator : Yes
- Ticket Machine
- Ticket Office
  
  Monday to Friday – 06:00 to 19:40 Saturday – 06:00 to 12:45 Sunday – 07:30 to 15:30
Getting to / from the station
- Car Park
  
  Station Car Park - 241 spaces
  Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
  
  Car Parking Charges
  Daily ticket: £7.80
  Weekly ticket: £30.00
  Monthly ticket: £166.00
  Three Monthly ticket: £475.00
  Annual ticket: £1,663.00
  Saturday: £5.00
  Sunday: £5.00
- Cycle Storage
  
  Storage Space: 48 spaces
  Cycle Shelter Provided: Yes
  Cctv: true
  Storage location:
  A secure cycle parking compound with 48 spaces is located behind Platform 1 (for trains towards London) and can be accessed from the platform itself, or from the smaller car park which is adjacent to Platform 1.
- Rail Replacement Services
  
  Rail replacement bus services pick up and drop off in the station car park.
- This station does not offer
  
  Onward Travel, Taxi Rank
Staffing and general services
- Customer Service
  
  Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
  Closed on Christmas Day and Boxing Day.
- Lost Property
  
  Monday to Sunday – 24 hours All Bank Holidays – 24 hours
- Staffing Level
  
  Parttime
- This station does not offer
  
  Left Luggage
Station Facilities
- Baby Change
- Toilets
  
  The male and the female toilets are located next to the bottom of the footbridge steps on Platform 1 (for trains towards London), and next to the side entrance to the station on Platform 2 (for trains towards Chelmsford and Colchester). An accessible toilet is available for radar key holders and can be accessed via the waiting room on Platform 1. All toilets at this station are scheduled to be open at the following times:
  Monday - Friday 06:00 - 19:00Saturday 06:00 - 12:00Sunday 07:30 - 15:00
- Waiting Room
  
  There is a waiting room located in the station building on Platform 1 (for trains towards London). The waiting room on Platform 2 (for trains towards Chelmsford and Colchester) is located in the station building opposite the ticket office, and is accessed from the booking hall.
- WiFi
  
  Find WiFi Hotspots around Ingatestone station
- This station does not offer
  
  Atm Machine, First Class Lounge, Refreshment Facilities

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Ingatestone

Station Message

Ingatestone at a glance

Station details

Accessible Taxis

Accessible Ticket Machines

Customer Help Points

Induction Loop

National Key Toilets

Ramp For Train Access

Staff Help Available

Step Free Access

Wheelchairs Available

This station does not offer

Penalty Fares

Prepurchase Collection

Smartcards

Ticket Machine

Ticket Office

Car Park

Cycle Storage

Rail Replacement Services

This station does not offer

Customer Service

Lost Property

Staffing Level

This station does not offer

Baby Change

Toilets

Waiting Room

WiFi

This station does not offer

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