Ipswich

Ipswich station
Burrell Road
Ipswich
Suffolk
IP2 8AL
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Ipswich at a glance

  • Ticket Office
  • Ticket Machine
  • Prepurchase Collection
  • Car Park
  • Step Free Access
  • Toilets
  • WiFi
  • Bus Services
  • Cycle Storage Sheltered

Station details

Accessible Taxis

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines

Yes

Impaired Mobility Set Down

Yes

Induction Loop

Yes

National Key Toilets

Yes

Ramp For Train Access

Yes

Staff Help Available

Monday to Sunday – 24 hours

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on one of the ticket machines at this station

Step Free Access

This station has step free access to all platforms via lifts.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the customer service office on the main concourse.

Wheelchairs Available

Yes

This station does not offer

Accessible Booking Office Counter, Accessible Public Telephones, Customer Help Points

Penalty Fares

Applicable Operators: Greater Anglia

Prepurchase Collection

Yes

Smartcards

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart


SmartcardIssue : Yes
SmartcardTopup : Yes
SmartcardValidator : Yes

Ticket Machine

Yes

Ticket Office

Monday to Friday – 05:00 to 21:20 Saturday – 05:00 to 21:20 Sunday – 07:15 to 22:00

The ticket office at this station has recently moved, and is now located at the front of the station to the left, near the multi-storey car park, and is accessible directly from the station forecourt.

Bus Services

'First' and 'Ipswich Buses' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.ipswichbuses.co.uk

'Ipswich Buses' route 16 and 'First' route 66 link the rail station forecourt with the town centre. 'Ipswich Buses' routes 12, 13, and 14 stop close by in Ranelagh Road.

Buy an Ipswich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info

Car Park

Station Car Park - 426 spaces
Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
Car Parking Charges
Per Hour ticket: £1.00
Daily ticket: £10.20
Weekly ticket: £54.00
Monthly ticket: £140.00
Three Monthly ticket: £405.00
Annual ticket: £1,420.00

£13.00 Weekend fare (from 1000 Friday - 0400 Monday)

£96.00 Flexi ticket

Cycle Storage Availability

Yes

Cycle Storage Cctv

Yes

Cycle Storage Location

There are 12 cycle stands and 70 cycle parking spaces located in the West End car park, adjacent to Platform 1. A secure cycle parking compound providing 106 spaces is near the lifts on Platforms 1 and 2. The secure cycle parking area requires smartcard access - please speak with station staff for further details.

Cycle Storage Sheltered

Yes

Cycle Storage Spaces

200 spaces

Cycle Storage Type

Compound, Stands, Wheel Racks

Rail Replacement Services

Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.

This station does not offer

Taxi Rank

Customer Service

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Lost Property

Monday to Sunday – 24 hours All Bank Holidays – 24 hours

Staffing Level

Full time

This station does not offer

Left Luggage

Atm Machine

Yes

Baby Change

Female toilets,Male toilets

First Class Lounge

Refreshment Facilities

Costa Coffee

Greggs

Starbucks

Self-service vending machines providing hot drinks, cold drinks, and snacks

Free water refill point located on the station concourse, next to the customer service office

Toilets

There are male and female toilets located in the station buildings on Platform 2 (for Intercity trains towards London), towards the tunnel-end of the platform. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 05:00 - 22:00 Saturday 05:00 - 22:00 Sunday 07:00 - 22:00

Waiting Room

There is a large waiting area in the main station concourse, as well as a waiting room on Platform 2 which is close to the secure cycle parking area. In addition, a waiting room is also available on Platforms 3 and 4, close to the steps for the older footbridge.

WiFi

Yes

Buy train tickets to any destination in Britain – no booking fee

Departures and arrivals from Ipswich

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