Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Accessibility Information
There is information about accessibility
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Ticket office staff provide assistance where possible
Customer Help Points
Kensington Olympia Passenger Assistance Meeting Point 1:
Meeting point shown on station map.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
National Key Toilets
Yes
Passenger Assistance
Kensington Olympia Passenger Assistance Meeting Point 1
Location :
Meeting point shown on station map.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B2, (refer to quick reference guide)
B2 station category . Step free platform interchange between London Overground northbound district line and London Overground southbound requires a 600m journey via the street. Use the Olympia Way entrance for London Overground Northbound District line . Use the Russell road entrance for London Overground southbound platform.
Step Free Category
B2, (refer to quick reference guide)
Ticket Barriers
Yes
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Escalator Information, Induction Loop, Lifts, Nearest Accessible Stations, Wheelchairs Available
Airport
Take the District Line to Earls Court and change for the Piccadilly line to Heathrow Airport
Bus Services
Information to plan your onward journey is available in a printable format
Car Park - Olympia
Name : Olympia
Spaces : 60
CCTV : No
Free Parking : No
Per Hour : £62.00
Operator : National Car Parks Ltd
Telephone : 0845 050 7080
Email : customer.service@ncp.co.uk
Cycle Storage Cctv
Yes
Cycle Storage Location
2 racks South Bound platform 1 and North Bound platform 2
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
14 spaces
Large number of bicycle racks on station. Users need to provide own padlock.
Cycle Storage Type
Racks
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and pick up point on Olympia Way
Same Side As Station: The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 2: Drop off and pick up point on Russell Road
Same Side As Station: The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for more than 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
60
Rail Replacement Services
Use Bus stop N in Holland Road for eastbound services to Shepherd's Bush
Use Bus stop A in Holland Road for westbound services to Clapham Junction
This station does not offer
Car Hire, Cycle Hire, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
You can Contact Customer Services on 0343 222 123
Help Points
There are Help Points
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Information Available
Yes - from help point
Staffing Level
Full time
This station does not offer
Left Luggage, Lost Property
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, Public Holidays
04:58:00.000 - 00:27:00.000
Saturday
05:00:00.000 - 00:29:00.000
Sunday
07:15:00.000 - 00:23:00.000
Printed Local Information
There is accessible printed information available
Shops
Yes
Refreshment Facilities
Coffee kiosk
Toilets
Yes
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Trolleys, Waiting Room
Time
Platform
Operator
Cancelled -
