Accessibility Information
There is information about accessibility
Accessible Parking
0
Accessible Ticket Machines
Yes
Customer Help Points
Kent House Passenger Assistance Meeting Point 0:
Station Subway / Entrance
The middle of the subway. This station is not step free to any platform.
Ticket Office / Booking Hall
Ticket office / booking hall - This is only staffed Monday - Friday: 06:10 - 17:30 Saturday: 07:10 - 13:50 & Sunday: Closed
Platform 1/2 Assistance Point
Assistance point on platform 1/2 - this is not step free .
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Impaired Mobility Set Down
Yes
Induction Loop
Induction loops are throughout this station
Nearest Accessible Stations
Beckenham Junction
Passenger Assistance
Kent House Passenger Assistance Meeting Point 0
Location :
Station Subway / Entrance
The middle of the subway. This station is not step free to any platform.
Ticket Office / Booking Hall
Ticket office / booking hall - This is only staffed Monday - Friday: 06:10 - 17:30 Saturday: 07:10 - 13:50 & Sunday: Closed
Platform 1/2 Assistance Point
Assistance point on platform 1/2 - this is not step free .
Ramp For Train Access
Ramps are available on the train to provide assistance
Staff Help Available
Yes
Step Free Access
C, no step-free access to any platform
This is a category C station. This station does not have step free access. Steps to all platforms through subway.
Step Free Category
C, no step-free access to any platform
This station does not offer
Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Lifts, National Key Toilets, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Cycle Storage Location
both sides
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
24 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and pick up point on Station Approach
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 2: Drop off and pick up point on Plawsfield Road
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for more than 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Rail Replacement Services
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Cycle Storage Cctv, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
This station has Secure station accreditation - For more information contact 0345 322 7021
Help Points
There are Help Points
On platform
Helpline
Assistance navigating through the station and getting on and off trains (by ramp if required although there is no step free access at this station) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point on the platforms. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. If you are not able to reach the platforms you can contact our Call Centre on 0800 783 4524 who can then arrange assistance. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Printed Local Information
There is accessible printed information available
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:10:00.000 - 19:30:00.000
Saturday
07:10:00.000 - 13:50:00.000
Sunday
Unavailable
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
