Accessibility Information
There is information about accessibility
Accessible Ticket Machines
Yes
Customer Help Points
Kentish Town Passenger Assistance Meeting Point 0:
London Overground Platform
Please make your way to the London overground platform and speak to a member of staff.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Passenger Assistance
Kentish Town Passenger Assistance Meeting Point 0
Location :
London Overground Platform
Please make your way to the London overground platform and speak to a member of staff.
Staff Help Available
.
Step Free Access
C, no step-free access to any platform
This is a Category C station. This station does not have step-free access.
The Assistance Meeting Point is on the footbridge leading to all platforms.
Step Free Category
C, no step-free access to any platform
Ticket Barriers
Yes
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Nearest Accessible Stations, Ramp For Train Access, Wheelchairs Available
Airport
Direct National Rail Services to London Luton Airport and Gatwick Airport (at certain times of the day) or Northern Line to King's Cross St. Pancras for Piccadilly Line to all London Heathrow Terminals.
Cycle Storage Location
Next to the entrance in Kentish Town Road.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Rail Replacement Services
Bus stops in Kentish Town Road.
This station does not offer
Bus Services, Car Hire, Car Park, Cycle Hire, Cycle Storage Cctv, Cycle Storage Sheltered, Cycle Storage Spaces, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Thameslink Customer Services Tel: 0345 026 4700
Help Points
Help Points are only available in limited locations
An additional information window is available on the southbound Thameslink platform 1.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Thameslink.
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Information Available
Yes - from information point
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Printed Local Information
There is accessible printed information available
Waiting Room
There are unheated shelters available on all platforms.
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
