Accessibility Information
There is no information about accessibility
Accessible Parking
1
Accessible Ticket Machines
Yes
Customer Help Points
Kew Gardens Passenger Assistance Meeting Point 0:
Gateline
Please make your way to the gateline for the underground and speak to a member of staff.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Impaired Mobility Set Down
Drop-off points at western and eastern entrances with drop kerbs
Passenger Assistance
Kew Gardens Passenger Assistance Meeting Point 0
Location :
Gateline
Please make your way to the gateline for the underground and speak to a member of staff.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B2, (refer to quick reference guide)
Step free platform interchange requires a 600m journey via street. Use the western Station Approach entrance for trains towards Central London and Stratford and the eastern North Road entrance (via ramp) for trains towards Richmond.
Step Free Category
B2, (refer to quick reference guide)
Ticket Barriers
Yes
This station does not offer
Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Induction Loop, Lifts, National Key Toilets, Nearest Accessible Stations, Wheelchairs Available
Airport
Interchange at Hammersmith. Piccadilly Line to Heathrow Terminals 1, 2, 3, 4 and 5. Interchange at Earl's Court for National Rail services to Gatwick from West Brompton. Interchange at Richmond for Clapham Junction/Gatwick.
Bus Services
Please see TfL's interactive map for details of bus routes and destinations served: http://www.journeyplanner.org/im/SI-C.html
Car Park - Short stay accessible parking
Name : Short stay accessible parking
Accessible Spaces : 1
Accessible Location : via Station Avenue
Parking : There is/are 1 accessible bay(s) available at this car parking location
Location : There is accessible parking in a car park
Duration : Parking is short stay
EV Accessible : There are No EV Charging points available in the accessible bays
EV Standard : There are no EV charging points in standard parking bays
Ramp : Ramps can only be deployed from the rear of a vehicle
Help Point : There is no Help Point close to the accessible parking
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for more than 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Rail Replacement Services
Replacement buses will usually stop in Kew Road at the Victoria Gate stops.
This station does not offer
Car Hire, Cycle Hire, Cycle Storage Cctv, Cycle Storage Location, Cycle Storage Sheltered, Cycle Storage Spaces, Cycle Storage Type, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
TFL Customer Services Tel: 0343 222 1234
Help Points
Help Points are available inside and outside this station
Not monitored at all times.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:20:00.000 - 01:10:00.000
Saturday
05:20:00.000 - 01:10:00.000
Sunday
07:10:00.000 - 00:10:00.000
Post Box
Yes
Printed Local Information
There is printed information available
Shops
Newsagent inside the station. Tesco, Starbucks, Barclays Bank, Pizza Express and other small shops outside western and eastern entrances.
Refreshment Facilities
Newsagent inside station
Toilets
Male and female toilets on the eastbound platform - no charge. These are temporarily closed during lockdown restrictions.
This station does not offer
Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Request Stop, Trolleys, Waiting Room
Time
Platform
Operator
Cancelled -
