Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Accessibility Information
There is information about accessibility
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Ticket office staff provide assistance where possible
Customer Help Points
Kilburn High Road Passenger Assistance Meeting Point 1:
Meeting point shown on station map.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Passenger Assistance
Kilburn High Road Passenger Assistance Meeting Point 1
Location :
Meeting point shown on station map.
Staff Help Available
Security staff on site outside booking office opening hours
Step Free Access
C, no step-free access to any platform
Ticket office has level access from street. Steps to both platforms.
Step Free Category
C, no step-free access to any platform
Ticket Barriers
Yes
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Nearest Accessible Stations, Ramp For Train Access, Wheelchairs Available
Cycle Storage Cctv
Yes
Cycle Storage Location
Under stairs on Platform 2
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
4 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Rail Replacement Services
Use Bus stop U in Belsize Road for northbound services to Watford Junction
Use Bus stop T in Belsize Road for southbound services to Euston
This station does not offer
Airport, Bus Services, Car Hire, Car Park, Cycle Hire, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
You can Contact Customer Services on 0343 222 123
Help Points
Help Points are only available in limited locations
Most Help Points do have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Information Available
Yes - from help point
Staffing Level
Full time
This station does not offer
Left Luggage, Lost Property
Atm Machine
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Sunday
06:37:00.000 - 00:26:00.000
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
05:19:00.000 - 00:26:00.000
Post Box
Yes
Printed Local Information
There is accessible printed information available
Shops
High street shops
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:30:00.000 - 13:45:00.000
Saturday
07:15:00.000 - 14:15:00.000
Sunday
Unavailable
This station does not offer
Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Request Stop, Refreshment Facilities, Toilets, Trolleys
Time
Platform
Operator
Cancelled -
