Accessibility Information
There is information about accessibility
Accessible Parking
0
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Kingston Passenger Assistance Meeting Point 0:
Gateline
The gateline is directly in front of you as you enter the station building. Please speak to any member of staff on the gateline.
Platform
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Induction Loop
Induction loops are throughout this station
Lift Details
Lift 3, Platform 3
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths at least 0.9m wide
Lift 2, Platform 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Kingston Passenger Assistance Meeting Point 0
Location :
Gateline
The gateline is directly in front of you as you enter the station building. Please speak to any member of staff on the gateline.
Platform
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
Step-free category A Station - This station has step-free access to all platforms.
Lifts to all platforms. Also long and steep ramp to Platform 3 (for trains towards Wimbledon) but this can be avoided by using the lift.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Escalator Information, Impaired Mobility Set Down, Nearest Accessible Stations
Bus Services
Information to plan your onward journey is available in a printable format here
Cycle Storage Cctv
Yes
Cycle Storage Location
Wood Street cycle hub is a large cycle storage facility next to the station at Kingston. This is operated by the local council.
Cycle Storage Sheltered
Yes
Cycle Storage Type
Compounds
Cycle Storage Availability
Yes
Rail Replacement Services
Services towards New Malden: Bus Stop V
Services towards Twickenham or Shepperton: Bus Stop T
Taxi Rank
There is taxi provision
Taxi rank, (left of south entrance) via Wood Street
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (left of south entrance) via Wood Street
Configuration : Taxis only pick up at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank has set back shelters only
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Cycle Storage Spaces, Parking Spaces, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Please contact our Customer Service Centre on 0345 6000 650
Help Points
Help points are available on platforms 2 and 3.
Helpline
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Post Box
Yes
Printed Local Information
There is accessible printed information available
Shops
Yes
Refreshment Facilities
Coffee shops and vending machines.
Toilets
The toilets are located on Platform 2. The National key toilets are located on Platform 2; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:30:00.000 - 20:30:00.000
Saturday, Sunday
07:00:00.000 - 20:00:00.000
WiFi
Find WiFi Hotspots around Kingston station
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Request Stop, Trolleys
Time
Platform
Operator
Cancelled -
