Accessibility Information
There is information about accessibility
Accessible Parking
19
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Leicester Passenger Assistance Meeting Point 0:
Ticket Gates
The ticket gates are located in the main concourse (next to Upper Crust food), please speak to a member of staff if you require assistance.
Ticket Office
The ticket office is located in the main station building. Please check National Rail Enquires for the ticket office opening hours.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
There is no Low-Level counter here
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
Lift Details
Lift 3, Platforms 3 & 4
Operational Announcements : There are no audio announcements or they are not audible in this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 1, Concourse
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lift 2, Platforms 1 & 2
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Leicester Passenger Assistance Meeting Point 0
Location :
Ticket Gates
The ticket gates are located in the main concourse (next to Upper Crust food), please speak to a member of staff if you require assistance.
Ticket Office
The ticket office is located in the main station building. Please check National Rail Enquires for the ticket office opening hours.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Staff help available 05.20 - 01.00
Passenger Assistance meeting point is at the customer information desk in the front concourse or the ticket gates.
Step Free Access
A, Compliant step-free access to all platform(s)
This is a Category A access station. There is step free access to the main entrance and lifts to all platforms. Customers with wheelchairs who require assistance on graduated slopes should press the ticket gate 'assistance' button located at the bottom of the stairs near the self service ticket machines.
This station has tactile paving at the edge of all platforms and at the bottom of all staircases.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Escalator Information, Induction Loop, Nearest Accessible Stations
Airport
'Skylink' service departs daily, at regular intervals from St Margaret's Bus Station (in city centre) for East Midlands Airport.
For details: www.trentbarton.co.uk/services/skylinkderby
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Short stay car park
Name : Short stay car park
Spaces : 10
CCTV : No
Free Parking : No
This car park has Secure Station Accreditation.
Automatic Number Plate Recognition (ANPR)
Blue Badge holders: Parking is free for all Blue Badge holders at ANPR car parks. To qualify for free parking, Blue Badge holders will need to register their vehicles on the APCOA Blue Badge portal using this link https://bluebadge.apcoa.co.uk/
When parking, please ensure that your Blue Badge is displayed at all times. If dedicated Blue Badge bays are occupied, please park within any available standard bay and display your Blue Badge
Cycle Storage Cctv
Yes
Cycle Storage Location
Cycle hub situated on the lower floor (old Red Star parcels area) which can be accessed via the lift located to the left of the Customer Information desk. Stands also available in main car park and station front near short stay car park.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
222 spaces
Cycle hub opening hours 0400 to 0200 daily. Changing facilities available. An application form for the cycle hub can be requested by emailing here.
There are also mixed type stands with outdoor covered spaces in main car park and stands at the station front.
Cycle Storage Type
Compounds, Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and pick up point on Waterloo Way, Station bus stop
Same Side As Station: The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for 1 vehicle at a time to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 2: Drop off and pick up point on Waterloo Way, Street bus stop
Same Side As Station:
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for more than 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
458
Rail Replacement Services
Coaches leave from the Station front. Please note: During pre-planned engineering works, coaches will leave from the station car park
Taxi Rank
There is taxi provision
Taxi rank, (taxi marked parking) via Station street
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Help Points
Help Points are available inside and outside this station
Most Help Points do not have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from information point
Yes - from ticket office
Staffing Level
Full time
This station does not offer
Customer Service, Left Luggage, Lost Property
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Post Box
Yes
Printed Local Information
There is accessible printed information available
Shops
Yes
Refreshment Facilities
Cafe and vending machine.
Toilets
The toilets are located on Platform 1/2 and Platform 3/4. The National key toilets are located on Platform 1/2 and Platform 3/4; these toilets are operated by a radar key. The radar key is available from the Duty Manager located on the end of Platform 3/4.
Trolleys
Yes
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
05:20:00.000 - 22:30:00.000
Saturday
05:20:00.000 - 22:30:00.000
Sunday
07:15:00.000 - 22:30:00.000
WiFi
Find WiFi Hotspots around Leicester station
Free WiFi is available in the First Lounge
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Request Stop
Time
Platform
Operator
Cancelled -
