Accessibility Information
There is information about accessibility
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Limehouse Passenger Assistance Meeting Point 0:
Ticket Office (Staffed Hours)
Enter the station at street level under the rail bridge (left of stairs to DLR platforms). Check staffed hours on National Rail Enquiries website.
Station Help Points (Outside Staffed Hours)
Outside of staffed hours, please use the help point to request assistance for your journey.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
Lift Details
Lift 1, Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
Nearest Accessible Stations
Barking, London Fenchurch Street, West Ham
Passenger Assistance
Limehouse Passenger Assistance Meeting Point 0
Location :
Ticket Office (Staffed Hours)
Enter the station at street level under the rail bridge (left of stairs to DLR platforms). Check staffed hours on National Rail Enquiries website.
Station Help Points (Outside Staffed Hours)
Outside of staffed hours, please use the help point to request assistance for your journey.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
A lift is available to platform 2 (trains towards Southend).
Step free access to platform 1 (towards Fenchurch Street), is via the Docklands Light Railway and connecting bridge.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Escalator Information, Induction Loop, National Key Toilets, Wheelchairs Available
Airport
London City Airport - via the Docklands Light Railway
Bus Services
Information to plan your onward journey is available in a printable format here
Cycle Hire
Santander Cycles - Flamborough Street - 24 spaces.
Santander Cycles - Salmon Lane - 17 spaces
Cycle Storage Cctv
Yes
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for 1 vehicle at a time to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Rail Replacement Services
c2c Rail Replacement on Commercial Road (A13) at the end of Bekesbourne St (the street of the Station Entrance). Take a right from the Entrance then a left:
This station does not offer
Car Hire, Car Park, Cycle Storage Location, Cycle Storage Sheltered, Cycle Storage Spaces, Cycle Storage Type, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Customer Services may be contacted as follows:
Mondays - Fridays, between 08:00 - 20:00
Saturday - Sunday, between 09:00 - 16:00
Public Holidays, between 09:00 - 16:00
Closed on Christmas Day and Boxing Day
Tel: 0345 744 4422 (option 3, followed by option 3)
Email: contact@c2crail.net
Help Points
Help Points are available inside and outside this station
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
07:00:00.000 - 10:35:00.000, 16:10:00.000 - 19:45:00.000
Saturday
08:45:00.000 - 12:45:00.000
Sunday
Unavailable
Printed Local Information
There is accessible printed information available
Shops
Yes
Waiting Room
Platform Waiting Shelter
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Refreshment Facilities, Toilets, Trolleys
Time
Platform
Operator
Cancelled -
