Accessibility Information
There is information about accessibility
Accessible Parking
1
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.
Customer Help Points
London Charing Cross Passenger Assistance Meeting Point 0:
Assisted Travel Lounge
Located on the main concourse. Please check the opening times on the National Rail Enquiries website.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
National Key Toilets
Yes
Passenger Assistance
London Charing Cross Passenger Assistance Meeting Point 0
Location :
Assisted Travel Lounge
Located on the main concourse. Please check the opening times on the National Rail Enquiries website.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Passenger assistance can be arranged by contacting Southeastern on 0845 000222.
Assistance is available whether booked in advance or requested on the day of travel. Passengers can book assistance in advance through their train operator, including up to two hours before travel with many operators. If you have not booked, simply turn up and request assistance on the day and our team will be happy to help.
Step Free Access
A, Compliant step-free access to all platform(s)
Yes, the station is all on one level and all platforms are reachable by disabled passengers.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
This station does not offer
Accessible Public Telephones, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Buses are available on the strand outside the station. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 0
CCTV : No
Free Parking : No
Cycle Hire
There are Santander hire cycles available near this station. See www.tfl.gov.uk for further details.
Cycle Storage Cctv
Yes
Cycle Storage Location
Within car park and station forecourt
Cycle Storage Spaces
20 spaces
10 bike bars which can accommodate two bikes each
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Taxi Rank
There is taxi provision
Taxi rank, Embankment Place
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is fully covered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, Station forecourt
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is partially covered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Storage Sheltered, Parking Spaces, Port, Rail Replacement Maps, Rail Replacement Services
Announcements
Announcements are made both visually and audibly
Helpline
Assistance is available whether booked in advance or requested on the day of travel. Passengers can book assistance in advance through their train operator, including up to two hours before travel with many operators. If you have not booked, simply turn up and request assistance on the day and our team will be happy to help.
For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from information point
Yes - from ticket office
Left Luggage
Yes
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Customer Service, Help Points
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Printed Local Information
There is accessible printed information available
Shops
Yes
Refreshment Facilities
Yes
Toilets
Located on the central passage in the main concourse.
Trolleys
Yes
Waiting Room
All platforms are partially or fully covered with a canopy.
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, WiFi
Time
Platform
Operator
Cancelled -
