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London Fenchurch Street
London Fenchurch Street station Fenchurch Place London
EC3M 4AJ
London Fenchurch Street at a glance
Station details
Accessible Booking Office Counter
Every ticket office counter has been lowered at this station
Accessible Public Telephones
Located on main concourse
Accessible Taxis
Accessible taxis are available from the taxi rank outside the main station entrance on Fenchurch Street
Accessible Ticket Machines
Yes
Customer Help Points
Yes
Impaired Mobility Set Down
Assistance is available to and from platforms. You can request this from the customer information point staff on the concourse, at the main entrance where the mobility set down / pick up point is located as well as the station help points by the lifts at the main entrance.
Induction Loop
Yes
National Key Toilets
There is an accessible toilet by the lifts at the left hand side of the main entrance to the station. This can be accessed using a radar key or by requesting assistance using the station help point next to the disabled toilet.
Ramp For Train Access
Yes
Staff Help Available
Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff.
It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22
First to last service daily. There are no c2c services on Christmas Day and Boxing Day
Step Free Access
The main entrance is the only entrance that has step free access. There is a lift to take you from the entrance to the station concourse and platform levels. Please note there is no step free access from the Coopers Road entrance to the station.
Wheelchairs Available
Yes
Bus Services
Rail replacement buses will stop outside HSBC on Fenchurch Street.
Aldgate Bus Station.
Details of the buses serving Fenchurch Street and Aldgate area, and the Bus Stops they are using is available here
Cycle Storage Availability
Yes
Cycle Storage Cctv
Yes
Cycle Storage Sheltered
No
Taxi Rank
The Taxi rank is immediately outside the main entrance on Fenchurch Street.
This station does not offer
Car Park, Cycle Storage Location, Cycle Storage Spaces, Rail Replacement Services
Customer Service
Staffed Information Point on main concourse.
Alternatively Customer Services may be contacted as follows:
 Mondays - Fridays, between 08:00 - 20:00Â
Saturday - Sunday, between 09:00 - 16:00
Public Holidays, between 09:00 - 16:00
Closed on Christmas Day and Boxing Day
Tel: 0345 744 4422 (option 3, followed by option 3)
Email: contact@c2crail.net
Lost Property
Monday to Friday – 08:00 to 20:00
Weekend – 09:00 to 16:00
All Bank Holidays – 09:00 to 16:00
Not Christmas Day or Boxing Day
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Located on main concourse
Baby Change
Yes
Refreshment Facilities
Coffee shop, public house/bar, food outlet (Seating available)
Toilets
The toilets are located by the lifts at the left hand side of the Main Entrance to the station.
The National key toilets are located by the lifts at the left hand side of the Main Entrance to the station.
These toilets can be accessed using a RADAR key or by requesting assistance (using the Station Help Point next to the disabled toilet).
Waiting Room
Upper Main Concourse.
This station does not offer
First Class Lounge, WiFi
Departures and arrivals from London Fenchurch Street
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