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London Fenchurch Street station Fenchurch Place London
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can be pre-booked for travel from/to this station.
Assistance is available to and from platforms. You can request this from the customer information point staff on the concourse, at the main entrance where the mobility set down / pick up point is located as well as the station help points by the lifts at the main entrance.
Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff.
It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22
The main entrance is the only entrance that has step free access. There are lifts to take you from the entrance to the station concourse and platform levels. Please note there is not step free access from the Coopers Road entrance to the station.
Accessible Public Telephones, Accessible Taxis, Wheelchairs Available
Ticket machines which facilitate ticket collection are situated on the main concourse and at the Tower Hill entrance to the station
Aldgate Bus Station.
Details of the buses serving Fenchurch Street and Aldgate area, and the Bus Stops they are using is available�
The Taxi rank is immediately outside the main entrance on Fenchurch Street.
Car Park, Cycle Storage Availability, Cycle Storage Sheltered, Rail Replacement Services
Staffed Information Point on main concourse.
Alternatively Customer Services may be contacted as follows:
�Mondays - Fridays, between 08:00 - 20:00�
Saturday - Sunday, between 09:00 - 16:00
Public Holidays, between 09:00 - 16:00
Closed on Christmas Day and Boxing Day
Tel: 0345 744 4422 (option 3, followed by option 3)
The toilets are located by the lifts at the left hand side of the Main Entrance to the station.
The National key toilets are located by the lifts at the left hand side of the Main Entrance to the station.
These toilets can be accessed using a RADAR key or by requesting assistance (using the Station Help Point next to the disabled toilet).
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