London Fenchurch Street

London Fenchurch Street station
Fenchurch Place
London
EC3M 4AJ

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Station Message

The lifts are out of order at London Fenchurch Street station.

Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can be pre-booked for travel from/to this station.

Station details

Accessibility and mobility access
- Accessible Booking Office Counter
  Every ticket office counter has been lowered at this station
- Accessible Ticket Machines
- Customer Help Points
- Impaired Mobility Set Down
  
  Assistance is available to and from platforms. You can request this from the customer information point staff on the concourse, at the main entrance where the mobility set down / pick up point is located as well as the station help points by the lifts at the main entrance.
- Induction Loop
- National Key Toilets
  There is an accessible toilet by the lifts at the left hand side of the main entrance to the station. This can be accessed using a radar key or by requesting assistance by using the station help point next to the disabled toilet.
- Ramp For Train Access
- Staff Help Available
  Monday – 06:00 to 22:00 Tuesday – 06:00 to 22:00 Wednesday – 06:00 to 22:00 Thursday – 06:00 to 22:00 Friday – 06:00 to 22:00 Saturday – 06:00 to 22:00
  Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff.
  It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22
  �
- Step Free Access
  
  The main entrance is the only entrance that has step free access. There are lifts to take you from the entrance to the station concourse and platform levels. Please note there is not step free access from the Coopers Road entrance to the station.
- This station does not offer
  
  Accessible Public Telephones, Accessible Taxis, Wheelchairs Available
Buying / collecting tickets
- Penalty Fares
  Applicable Operators: c2c
- Prepurchase Collection
- Staffing Level
  Fulltime
- Ticket Machine
- Ticket Office
  Monday to Friday – 05:45 to 21:40 Saturday – 05:45 to 21:40 Sunday – 07:15 to 21:40
  Ticket machines which facilitate ticket collection are situated on the main concourse and at the Tower Hill entrance to the station
Getting to / from the station
- Bus Services
  
  Aldgate Bus Station.
  Details of the buses serving Fenchurch Street and Aldgate area, and the Bus Stops they are using is available�
  �
- Taxi Rank
  
  The Taxi rank is immediately outside the main entrance on Fenchurch Street.
- This station does not offer
  
  Car Park, Cycle Storage Availability, Cycle Storage Sheltered, Rail Replacement Services
Station Facilities
- Customer Service
  
  Staffed Information Point on main concourse.
  Alternatively Customer Services may be contacted as follows:
  �Mondays - Fridays, between 08:00 - 20:00�
  Saturday - Sunday, between 09:00 - 16:00
  Public Holidays, between 09:00 - 16:00
  Closed on Christmas Day and Boxing Day
  Tel: 0345 744 4422 (option 3, followed by option 3)
  Email: contact@c2crail.net
- Lost Property
  Monday to Friday – 08:00 to 20:00 Weekend – 09:00 to 16:00
- Toilets
  
  The toilets are located by the lifts at the left hand side of the Main Entrance to the station.
  The National key toilets are located by the lifts at the left hand side of the Main Entrance to the station.
  These toilets can be accessed using a RADAR key or by requesting assistance (using the Station Help Point next to the disabled toilet).
- WiFi
- This station does not offer
  
  Left Luggage

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London Fenchurch Street

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