Accessibility Information
There is information about accessibility
Accessible Parking
1
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Every ticket office counter has been lowered at this station
Customer Help Points
London Fenchurch Street Passenger Assistance Meeting Point 0:
Travel Information Desk
From main entrance on Fenchurch Place, take stairs/lift/escalator to the main concourse. Check staffed hours on National Rail Enquiries website.
Tower Exit Gateline (Staffed Hours)
From Coopers Row (adjacent to TowerHill underground station), enter the station. Check staffed hours on National Rail Enquiries website.
Station Help Points (Outside Staffed Hours)
Outside of staffed hours, please use the help point to request assistance for your journey.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Assistance is available to and from platforms. You can request this from the customer information point staff on the concourse, at the main entrance where the mobility set down / pick up point is located as well as the station help points by the lifts at the main entrance.
Lift Details
Lift, Concourse
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift, between London Street and New London Street
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Nearest Accessible Stations
London Bridge, London Cannon Street, London Liverpool Street, London Blackfriars
Passenger Assistance
London Fenchurch Street Passenger Assistance Meeting Point 0
Location :
Travel Information Desk
From main entrance on Fenchurch Place, take stairs/lift/escalator to the main concourse. Check staffed hours on National Rail Enquiries website.
Tower Exit Gateline (Staffed Hours)
From Coopers Row (adjacent to TowerHill underground station), enter the station. Check staffed hours on National Rail Enquiries website.
Station Help Points (Outside Staffed Hours)
Outside of staffed hours, please use the help point to request assistance for your journey.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff.
It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22
First to last service daily. There are no c2c services on Christmas Day and Boxing Day
Step Free Access
A, Compliant step-free access to all platform(s)
The main entrance is the only entrance that has step free access. There is a lift to take you from the entrance to the station concourse and platform levels. Please note there is no step free access from the Coopers Road entrance to the station.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
There are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
This station does not offer
Escalator Information, Induction Loop, Wheelchairs Available
Airport
London City Airport - Docklands Light Railway from Tower Gateway
Bus Services
Rail replacement buses will stop in front of the Pret A Manger on Fenchurch Street.
Aldgate Bus Station.
Details of the buses serving Fenchurch Street and Aldgate area, and the Bus Stops they are using is available here
Car Park - Short Stay Accessible Parking
Name : Short Stay Accessible Parking
Accessible Spaces : 1
Accessible Location : via London Street
Parking : There is/are 1 accessible bay(s) available at this car parking location
Location : There is accessible parking outside the station
Duration : Parking is short stay
EV Accessible : There are No EV Charging points available in the accessible bays
EV Standard : There are no EV charging points in standard parking bays
Ramp : Ramps can only be deployed from the side of a vehicle
Help Point : There is no Help Point close to the accessible parking
Cycle Hire
Santander Cycles - Crosswall - 33 spaces
Santander Cycles - Tower Gardens - 22 spaces
Cycle Storage Cctv
Yes
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and Pick Up Point, Coach Road
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a drop-off point only
Facility Type:
Car Capacity: There is space for 1 vehicle at a time to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 2: Drop off and Pick Up Point, Coach Road
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a drop-off point only
Facility Type:
Car Capacity: There is space for 1 vehicle at a time to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Rail Replacement Services
c2c Rail Replacement on Fenchurch Street in front of the Pret A Manger; take a right from the Main Entrance then a left (W3W ///text.lights.junior)
Taxi Rank
There is taxi provision
Taxi Rank, Cooper's Row outside Leonardo Royal Hotel
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi Rank, Fenchurch Place
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi Rank, Fenchurch Place near the corner of Fenchurch Street
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via uncontrolled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Car Hire, Cycle Storage Location, Cycle Storage Sheltered, Cycle Storage Spaces, Cycle Storage Type, Parking Spaces, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Staffed Information Point on main concourse.
Alternatively Customer Services may be contacted as follows:
Mondays - Fridays, between 08:00 - 20:00
Saturday - Sunday, between 09:00 - 16:00
Public Holidays, between 09:00 - 16:00
Closed on Christmas Day and Boxing Day
Tel: 0345 744 4422 (option 3, followed by option 3)
Email: contact@c2crail.net
Help Points
Help Points are available inside and outside this station
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from information point
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
Bureau De Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:15:00.000 - 20:30:00.000
Saturday
06:45:00.000 - 19:30:00.000
Sunday
08:30:00.000 - 17:00:00.000
Pay Phones
Yes
Post Box
Yes
Printed Local Information
There is accessible printed information available
Shops
Wide range of shops
Refreshment Facilities
Coffee shop, public house/bar, food outlet (Seating available)
Toilets
The toilets are located by the lifts at the left hand side of the Main Entrance to the station.
The National key toilets are located by the lifts at the left hand side of the Main Entrance to the station.
These toilets can be accessed using a RADAR key or by requesting assistance (using the Station Help Point next to the disabled toilet).
Waiting Room
Upper Main Concourse.
This station does not offer
Defibrillator, First Class Lounge, Limited Service, Request Stop, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
