Accessibility Information
There is information about accessibility
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
London Liverpool Street Passenger Assistance Meeting Point 0:
Customer information Point
Located on the main concourse opposite platforms 8/9, near the retailer Gail's and Greggs.
Assistance Meeting Point
Located on the east side of the concourse opposite the ticket machines. Located to the left of Platform 10.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Lift Details
Lift, Concourse to Mezzanine and Street Level Accessible
Operational Announcements : There are audio announcements outside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.8m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
London Liverpool Street Passenger Assistance Meeting Point 0
Location :
Customer information Point
Located on the main concourse opposite platforms 8/9, near the retailer Gail's and Greggs.
Assistance Meeting Point
Located on the east side of the concourse opposite the ticket machines. Located to the left of Platform 10.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
This station is staffed 24/7 with staff avalible to help during all opening hours.
We have a large team of staff who can support customers across the whole station.
Step Free Access
A, Compliant step-free access to all platform(s)
Step-free access to all National Rail platforms. There are lifts and escalators available to get to the Liverpool Street bus station and shops.
Note: No step free access to London Underground - Central Line, westbound Metropolitan, Hammersmith & City Line and the Circle Line.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
There are ticket gates to all platforms. There are wide access gates available at all platforms.
Wheelchairs Available
Yes
This station does not offer
Accessible Parking, Accessible Public Telephones, Escalator Information, Impaired Mobility Set Down, Induction Loop, Nearest Accessible Stations
Airport
There are direct train services to Stansted Airport, Southend Airport and Heathrow Airport from London Liverpool Street Station.
Bus Services
Buses are located out the station and are accessible via lift on main concourse. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found here
Cycle Hire
Cycle hire is avalible near by on Brushfield Street and Wormwood Street.
Cycle Storage Cctv
Yes
Cycle Storage Location
Inside station next to taxi rank alongside platform 10 and outside Bishopsgate entrance
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
233 spaces
Some bike stands are covered by CCTV.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Port
Train services available to Harwich International
Rail Replacement Services
Rail replacement bus services do sometimes operate from this station during engineering works. Speak to station staff on the day regarding the pick up location for these services.
Taxi Rank
There is taxi provision
Taxi rank (drop off), Liverpool Street
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank (pick up), Liverpool Street
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Car Hire, Car Park, Parking Spaces, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Help Points
There are Help Points
Help Points are located: entrances of Platform 1, 7, 9 14, & 17, The Customer Lounge, next to the Lift and near the War Memorial on the Mezzanine Level.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from information point
Yes - from ticket office
Left Luggage
Yes
Lost Property
Located on the internal station roadway.
Staffing Level
Full time
This station does not offer
Customer Service
Atm Machine
Yes
Baby Change
Yes
Bureau De Change
Yes
CCTV
Yes
First Class Lounge
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
07:00:00.000 - 20:00:00.000
Information Points
There are information points
Information Services
Monday
03:10:00.000 - 01:03:00.000
Tuesday
04:00:00.000 - 01:03:00.000
Wednesday
04:00:00.000 - 01:03:00.000
Thursday
04:00:00.000 - 01:03:00.000
Friday
03:10:00.000 - 01:03:00.000
Saturday
03:10:00.000 - 01:03:00.000
Sunday
03:40:00.000 - 01:03:00.000
Post Box
Yes
Printed Local Information
There is printed information available
Shops
See the Station Retail Directory for London Liverpool Street station on Network Rail's website.
Refreshment Facilities
See the Station Retail Directory for London Liverpool Street station on Network Rail's website.
Toilets
The Station Public toilets are located down the stairs, opposite platform 11. Accessible toilets and baby changing facilities are available adjacent to platform 10.
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
07:00:00.000 - 21:00:00.000
Saturday, Sunday, Public Holidays
09:00:00.000 - 21:00:00.000
This station does not offer
Defibrillator, Limited Service, Pay Phones, Request Stop, Trolleys
Time
Platform
Operator
Cancelled -
