Accessibility Information
There is information about accessibility
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
London Marylebone Passenger Assistance Meeting Point:
Adjacent to WH Smith on main concourse.
Meeting point is a staffed desk adjacent to WH Smith.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Impaired Mobility Set Down
At station entrance.
National Key Toilets
Yes
Passenger Assistance
London Marylebone Passenger Assistance Meeting Point
Location :
Adjacent to WH Smith on main concourse.
Meeting point is a staffed desk adjacent to WH Smith.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Staff assistance (including buggies) is available on request. Assistance meeting point at the Chiltern Railways ticket barriers.
Step Free Access
A, Compliant step-free access to all platform(s)
Step Free Access Category A. Step Free access to all platforms.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
Wheelchairs Available
Yes
This station does not offer
Accessible Parking, Accessible Booking Office Counter, Escalator Information, Induction Loop, Lifts, Nearest Accessible Stations
Bus Services
Information to plan your onward journey is available in a printable format here
Cycle Hire
The closest Santander Cycles docking station is located at the side of the station, in Boston Place.
Cycle Storage Cctv
Yes
Cycle Storage Location
Platforms 1, 2 and 3.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
462 spaces
Storage of cycles is only available for rail season ticket holders.
Cycle Storage Type
Stands, Racks
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and Pick Up Point
Same Side As Station: The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for 1 vehicle at a time to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Rail Replacement Services
At station entrance.
Taxi Rank
There is taxi provision
Taxi Rank, Melcombe Place
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is fully covered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Car Park, Parking Spaces, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.
Help Points
Help Points are only available in limited locations
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from ticket office
Yes - from information point
Yes - from help point
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:30:00.000 - 21:00:00.000
Saturday
07:00:00.000 - 22:00:00.000
Sunday
09:00:00.000 - 21:00:00.000
Pay Phones
Yes
Post Box
Yes
Printed Local Information
There is printed information available
Shops
Kiosk News agent Flower stall Hairdresser Dry cleaner Shoe repairer Passport Photo Booth
Refreshment Facilities
Coffee shop Coffee kiosk Public House/Bar Food outlet Food outlet
Toilets
On main concourse area
Customers are also advised that the majority of trains have toilet facilities onboard.
WiFi
Yes
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Request Stop, Trolleys, Waiting Room
Time
Platform
Operator
Cancelled -
