London Paddington

London Paddington station
Praed Street
London
Greater London
W2 1HQ

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Station Message

London Paddington Ticket Office Reduced Opening Hours

London Paddington ticket office will have the following changes to planned opening hours: Sunday 20th October 07:40 - 21:00 Monday 21st to Saturday 26th October 06:10 - 21:00

Tickets can be bought from the ticket machine or digitally.

London Paddington at a glance

Ticket Office
Ticket Machine
Prepurchase Collection
Car Park
Onward Travel
Cycle Storage
Step Free Access
Toilets
WiFi

Station details

Accessibility and mobility access
- Accessible Public Telephones
  
  Main Concourse
- Accessible Taxis
  
  All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.
- Accessible Ticket Machines
- Customer Help Points
- Impaired Mobility Set Down
  
  There is a staffed drop-off point at the Taxi Deck above Platform 12.
  Mobility assistance is available from this point. It is preferred if this assistance is booked in advance on 0800 197 1329.
  Opening Times
  Monday - Friday 07:00 - 23:00
  Saturday & Sunday 07:00 - 23:00.
- Induction Loop
- National Key Toilets
  
  Accessible toilets are located on Platforms 1 and 12.
- Ramp For Train Access
- Staff Help Available
  
  Monday to Sunday – 24 hours
  
  Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.
  Our Passenger Assistance meeting point is in our station reception area by Platform 1 and is open 7 days a week from 07:00 - 23:00. From 23:00 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 1 outside the Passenger Assist / Station Reception and The Taxi Rank area.
  There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.
- Step Free Access
  
  Disabled passengers can access all areas of the station via lifts and escalators. There is level access to all platforms including access to the London Underground via lifts and escalators.
  All exits in the station are able to be accessed by disabled passengers.
- Wheelchairs Available
- This station does not offer
  
  Accessible Booking Office Counter, Height Adjusted Ticket Office Counter
Buying / collecting tickets
- Penalty Fares
  
  NR
- Prepurchase Collection
- Smartcards
  
  SmartcardIssue : No
  SmartcardValidator : No
- Ticket Machine
- Ticket Office
  
  Monday – 06:10 to 22:15 Tuesday – 06:10 to 22:15 Wednesday – 06:10 to 22:15 Thursday – 06:10 to 22:15 Friday – 06:10 to 22:15 Saturday – 06:10 to 22:15 Sunday – 07:00 to 22:15
  
  Please Note - Advance purchase tickets are only sold between the hours of 07:00 and 21:00
Getting to / from the station
- Car Park
  
  Station Car Park - 152 spaces
  Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
- Cycle Storage
  
  Storage Space: 682 spaces
  Cycle Shelter Provided: Yes
  Cctv: true
  Storage location:
  On platform 8/9 and 10
- Onward Travel
  Buses
  Can be found on nearby streets. All Transport for London buses are accessible by step free access.
  More information about Transport for London buses can be found at www.tfl.gov.uk/modes/buses/?cid=fs013
  All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website www.tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs
  Drop Off
  There are 2 drop-off / pick-up points (waiting is not permitted):
  1. The APCOA car park entrance is on Bishops Bridge Road between Westbourne Bridge and Eastbourne Terrace. Sat nav code W2 6AA. Eastbourne Terrace is now open.
  2. The taxi rank off Bishops Bridge Road - you are not allowed to leave the vehicle unattended.
  Disabled passengers can use the taxi rank above platform 12.
  The car park is at the end of Platform 1, around 400m from the station. The route is step-free.
- Taxi Rank
  
  The taxi deck is situated above Platform 12 and is accessed via the concourse and platform 12, which has escalators and lifts to the upper level to the covered marshalled taxi rank. A queuing system is in operation. There is also a separate collection point for pre-booked taxis and a drop off point
- This station does not offer
  
  Rail Replacement Services
Staffing and general services
- Customer Service
  
  Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
- Left Luggage
- Lost Property
  
  Monday to Friday – 09:00 to 17:30
- Staffing Level
  
  Fulltime
Station Facilities
- Atm Machine
  
  Located on concourse
- Baby Change
- First Class Lounge
  
  Monday to Friday – 05:00 to 23:30 Saturday – 05:00 to 21:00 Sunday – 10:00 to 23:30 All Bank Holidays – 05:00 to 23:30
  
  Located
  Platform 1.
  Tickets Accepted
  All First Class.
  Facilities
  The First Class lounge offers the choice of a modern, comfortable bar area or the traditional, Victorian feel lounge.
  The modern extension has armchairs and tables with a bar offering complimentary refreshments. It also has workstations with access to the Internet.
  There is a large screen TVs showing Sky News and also a departures board showing train times.
  The Victorian lounge offers old world splendour and comfort, with large armchairs and soft lighting, making it the perfect area to relax.
  There is also a pre-bookable conference room which can seat up to eight people. Call 0207 313 1109 for more information.
  Refreshments
  Bar offering complimentary refreshments.
  Wi-Fi
  Available.
  Showers
  No.
  Concessions for Standard Class sleeper customers
  Yes.
- Refreshment Facilities
  
  Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
- Toilets
  Accessible toilets are located on Platforms' 1 and 12.
  A Changing Places facility is located on Platform 12.
  There are dedicated breastfeeding rooms / Parent & Baby rooms;
  - within the Ladies toilets on Platform 1
  - within the public toilets on Platform 12.
- Waiting Room
  
  Platform 12
- WiFi
  
  Find WiFi Hotspots around London Paddington station

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London Paddington

Station Message

London Paddington at a glance

Station details

Accessible Public Telephones

Accessible Taxis

Accessible Ticket Machines

Customer Help Points

Impaired Mobility Set Down

Induction Loop

National Key Toilets

Ramp For Train Access

Staff Help Available

Step Free Access

Wheelchairs Available

This station does not offer

Penalty Fares

Prepurchase Collection

Smartcards

Ticket Machine

Ticket Office

Car Park

Cycle Storage

Onward Travel

Taxi Rank

This station does not offer

Customer Service

Left Luggage

Lost Property

Staffing Level

Atm Machine

Baby Change

First Class Lounge

Refreshment Facilities

Toilets

Waiting Room

WiFi

Buy train tickets to any destination in Britain – no booking fee

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