The ticket office will have the following changes due to planned availability:
Tickets can be bought from the ticket machine or digitally.
Please note, on the weekend of Saturday 28 and Sunday 29 November, only London Underground services will be operating to / from London Paddington station. For more information visit the Great Western Railway planned engineering page.
Accessibility Information
There is no information about accessibility
Accessible Parking
0
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
London Paddington Passenger Assistance Meeting Point 1:
Located by Platform 9, next to the toilets.
Assistance Meeting Point is in the Passenger Assistance Lounge.
Adjacent to the taxi rank on the upper deck.
There is a second Passenger Assistance Meeting Point located on the Taxi Deck.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
There is no Low-Level counter here
Impaired Mobility Set Down
There is a staffed drop-off point at the Taxi Deck above Platform 12.
Mobility assistance is available from this point. It is preferred if this assistance is booked in advance on 0800 197 1329.
Opening Times
Monday - Friday 07:00 - 23:00
Saturday & Sunday 07:00 - 23:00.
Lift Details
Lift, Grand Union Canal to Taxi rank and Underground
Operational Announcements : There are no audio announcements or they are not audible in this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.9m wide
Lift, Scenic to and from the Lawn Underground Mezzanine & Food and Drink Area
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift, Platform 1
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls may not be accessible to some people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lift, Platform 12 (left)
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
London Paddington Passenger Assistance Meeting Point 1
Location :
Located by Platform 9, next to the toilets.
Assistance Meeting Point is in the Passenger Assistance Lounge.
Adjacent to the taxi rank on the upper deck.
There is a second Passenger Assistance Meeting Point located on the Taxi Deck.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.
Our Passenger Assistance meeting point is in our station reception area by Platform 9 and is open 7 days a week from 07:00 - 22:55. From 22:55 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 9 outside the Passenger Assist / Station Reception.
There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.
Step Free Access
B1, (refer to quick reference guide)
Step Free Category
B1, (refer to quick reference guide)
Ticket Barriers
Platforms 1, 8 & 9 don't have ticket gates but all gates are wide have access
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Accessible Booking Office Counter, Escalator Information, Induction Loop, Nearest Accessible Stations
Airport
Heathrow Express and Elizabeth line to Heathrow Airport
Bus Services
Buses
Can be found on nearby streets. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found at www.tfl.gov.uk/modes/buses/?cid=fs013
All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website www.tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs
Drop Off
There are 2 drop-off / pick-up points (waiting is not permitted):
Disabled passengers can use the taxi rank above platform 12.
The car park is at the end of Platform 1, around 400m from the station. The route is step-free.
Car Park - Station Car Park
Name : Station Car Park
Spaces : 152
CCTV : Yes
Free Parking : No
Operator : APCOA Parking (UK) Limited
Telephone : 0345 165 2030
Cycle Hire
There are Santander hire cycles available near this station.
Cycle Storage Availability
No
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off and Pick-up, Taxi Rank off of Bishops Bridge Road
Same Side As Station: The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Waiting Area: This is a pick-up point only
Facility Type:
Car Capacity: There is space for more than 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
152
Taxi Rank
There is taxi provision
Taxi Rank, Pick-Up point
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is fully covered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi Rank, Drop-off and Pick-up (Pre Booked)
Configuration : Taxis only drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is fully covered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Car Hire, Cycle Storage Cctv, Cycle Storage Location, Cycle Storage Sheltered, Cycle Storage Spaces, Cycle Storage Type, Port, Rail Replacement Maps, Rail Replacement Services
Announcements
Announcements are made both visually and audibly
Customer Service
Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
Help Points
Help Points are only available in limited locations
All Help Points have induction loops
Helpline
03457114141
Information Available
Yes - from help point
Yes - from information point
Yes - from ticket office
Left Luggage
Yes
Lost Property
Yes
Staffing Level
Full time
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
First Class Lounge
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
05:00:00.000 - 23:30:00.000
Saturday
05:00:00.000 - 21:00:00.000
Sunday
10:00:00.000 - 23:30:00.000
Public Holidays
05:00:00.000 - 23:30:00.000
Information Points
There are information points
Printed Local Information
There is printed information available
Shops
Yes
Refreshment Facilities
Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
Toilets
Accessible toilets are located at station reception near Platform 9.
A Changing Places facility is located on Platform 12.
There are dedicated breastfeeding rooms / Parent & Baby rooms;
Trolleys
Yes
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
07:00:00.000 - 22:00:00.000
Saturday
07:00:00.000 - 22:00:00.000
Sunday
07:00:00.000 - 22:00:00.000
This station does not offer
Bureau De Change, Defibrillator, Limited Service, Pay Phones, Post Box, Request Stop
Time
Platform
Operator
Cancelled -
