London Paddington station Praed Street London Greater London
W2 1HQ
London Paddington ticket office will have the following changes to planned opening hours:
Sunday 16th February - 07:40 - 21:00
Monday 17th February - Saturday 22th February - 06:10 - 21:00
Tickets can be bought from the ticket machine or digitally.
Accessible Taxis
All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.
Accessible Ticket Machines
Yes
Customer Help Points
Yes
Impaired Mobility Set Down
There is a staffed drop-off point at the Taxi Deck above Platform 12.
Mobility assistance is available from this point. It is preferred if this assistance is booked in advance on 0800 197 1329.
Opening Times
Monday - Friday 07:00 - 23:00
Saturday & Sunday 07:00 -Â 23:00.
National Key Toilets
Accessible toilets are located on Platforms 1 and 12.
Ramp For Train Access
Yes
Staff Help Available
Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.
Our Passenger Assistance meeting point is in our station reception area by Platform 1 and is open 7 days a week from 07:00 - 23:00. From 23:00 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 1 outside the Passenger Assist / Station Reception and The Taxi Rank area.
There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.
Step Free Access
Yes
Wheelchairs Available
Yes
This station does not offer
Accessible Booking Office Counter, Accessible Public Telephones, Induction Loop
Cycle Storage Availability
Yes
Cycle Storage Cctv
Yes
Cycle Storage Sheltered
Yes
Cycle Storage Type
Compound, Stands
This station does not offer
Bus Services, Car Park, Cycle Storage Location, Cycle Storage Spaces, Rail Replacement Services, Taxi Rank
Customer Service
Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
Left Luggage
Yes
Lost Property
Staffing Level
Full time
Atm Machine
Located on concourse
Baby Change
Yes
First Class Lounge
Located
Platform 1.
Tickets Accepted
All First Class.
Facilities
The First Class lounge offers the choice of a modern, comfortable bar area or the traditional, Victorian feel lounge.
The modern extension has armchairs and tables with a bar offering complimentary refreshments. It also has workstations with access to the Internet.
There is a large screen TVs showing Sky News and also a departures board showing train times.
The Victorian lounge offers old world splendour and comfort, with large armchairs and soft lighting, making it the perfect area to relax.
There is also a pre-bookable conference room which can seat up to eight people. Call 0207 313 1109 for more information.
Refreshments
Bar offering complimentary refreshments.
Wi-FiÂ
Available.
Showers
No.
Concessions for Standard Class sleeper customers
Yes.
Refreshment Facilities
Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
Toilets
Accessible toilets are located on Platforms' 1 and 12.
A Changing Places facility is located on Platform 12.
There are dedicated breastfeeding rooms / Parent & Baby rooms;
Waiting Room
Platform 12
Time
Platform
Operator
Cancelled -
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