Accessibility Information
There is information about accessibility
Accessible Parking
5
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
London Victoria Passenger Assistance Meeting Point 1:
Assistance Meeting Point
Located next to Platform 7, desk & seating underneath the stairs by Costa Coffee. Please check the opening times on the National Rail Enquiries website
Customer Reception
Off Platform 1, by the back entrance of Hudson's/Bridge Place Taxi's drop off. Please check the opening times on the National Rail Enquiries website
GTR Passenger Information Point
Opposite Platform 4 & 5, general information point for passengers.
Southeastern Passenger information point
Opposite Platform 13 & 14, general information point for passengers.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
There is a Low-Level counter here
There is no Low-Level counter here
There is no Low-Level counter here
Impaired Mobility Set Down
Please contact customer services of the appropriate train operator or speak to a member of the station teams who will be able to assist:
- Gatwick Express - 0845 850 1530- Southern - 0800 138 1016- Southeastern - 0800 783 4524
Induction Loop
Induction loops are only in Help Points
Lift Details
Lift, Concourse first floor
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths 1.1m wide
Lift, Gatwick Express
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 10, Access to Wetherspoon's (Victoria Island)
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.8m wide
Lift, Buckingham Palace Road entrance
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.9m wide
Lift A, Underground to Street Level
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
London Victoria Passenger Assistance Meeting Point 1
Location :
Assistance Meeting Point
Located next to Platform 7, desk & seating underneath the stairs by Costa Coffee. Please check the opening times on the National Rail Enquiries website
Customer Reception
Off Platform 1, by the back entrance of Hudson's/Bridge Place Taxi's drop off. Please check the opening times on the National Rail Enquiries website
GTR Passenger Information Point
Opposite Platform 4 & 5, general information point for passengers.
Southeastern Passenger information point
Opposite Platform 13 & 14, general information point for passengers.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
There is step free access at London Victoria Rail Station to the Victoria Line on the Underground. This can be accessed via the Cardinal Place entrance to the underground.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Accessible Booking Office Counter, Escalator Information, Nearest Accessible Stations
Airport
Direct Rail Link to Gatwick
Bus Services
Victoria Bus Station at Station Front
Car Hire
Office on concourse adjacent to Platform 7 (Sixt Car Hire)
Car Park - Station Car Park
Name : Station Car Park
Spaces : 81
CCTV : Yes
Free Parking : No
Operator : APCOA UK Ltd
Telephone : 0345 0774 224
Cycle Storage Cctv
Yes
Cycle Storage Location
Car Park Upper Level (Victoria Place), above Gatwick Express.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
112 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and Pick Up Point, Wilton Road
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 2: Drop off and Pick Up Point, Terminus Place
Same Side As Station: The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Waiting Area: This is a drop-off point only
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
81
Rail Replacement Services
When weekend engineering dictate that replacement bus services will operate, these will usually depart from the immediate Station front/Terminus Place. Travel from London Victoria is usually conveyed by London Buses in these instances.
Check posters and staff for more details.
Taxi Rank
There is taxi provision
Taxi rank, Wilton Road
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, Victoria Coach Station
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, Terminus Place
Configuration : Taxis only pick up at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is partially covered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Sunday 07:00-21:50
Via Network Rail Reception
Help Points
Help Points are only available in limited locations
Help Points are located on both main concourse areas, as well as the main ticket office.
Helpline
Staff are available at this station for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel Southern Railway on 0800 138 1016.
Please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from information point
Yes - from ticket office
Left Luggage
Yes
Lost Property
Yes
Staffing Level
Full time
Atm Machine
Yes
Baby Change
Yes
Bureau De Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
07:00:00.000 - 21:00:00.000
Printed Local Information
There is printed information available
Shops
Yes
Refreshment Facilities
Coffee shop Coffee kiosk Public House/Bar Food outlet (Seating available)
Toilets
Toilets are situated on the central concourse and adjacent to platform 2.
A changing place facility is available for use by disabled passengers in London Victoria. The space has a height-adjustable adult-sized changing bench, hoist, extra wide rolls of paper, and non-slip floors. The space is located on the central concourse in the main toilet facilities.
If you, or a passenger you are accompanying, requires use of the changing place room, please speak to a member of staff so we can help you gain access.
Waiting Room
All platforms are partially or fully covered with a canopy.
This station does not offer
Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Trolleys
Time
Platform
Operator
Cancelled -
