London Waterloo

London Waterloo station
Station Approach
London
Greater London.
SE1 8SW

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Station Message

The number of ticket windows in the ticket office at London Waterloo is temporarily reduced due to the Coronavirus outbreak.

London Waterloo At a glance

Ticket Office
Ticket Machine
Prepurchase Collection
Car Park
Bus Services
Cycle Storage Availability
Step Free Access
Toilets
WiFi

Station details

Accessibility and mobility access
- Accessible Booking Office Counter
  
  Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.
- Accessible Ticket Machines
  
  Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.
- Customer Help Points
  
  Passengers travelling on journeys from London Waterloo are advised to speak to our team at Station Reception which is located outside exit 3 (directly opposite platform 11), next to the taxi rank.
  Staffed information points are located�on the main concourse�until 21:00 daily. �
  A map of Waterloo station is available from South West Trains Assisted Travel team (0800 52 82 100)
- Impaired Mobility Set Down
  It is near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South West Trains Customer Services Centre on 0845 6000650. (Open 6am-10pm)
- Induction Loop
- Ramp For Train Access
- Staff Help Available
  
  Staff help is available from station reception on Cab Road, station staff. Disability assistance can be arranged by contacting South West Trains on 0845 6000 0650 between 06:00 and 22:00 or by emailing customerrelations@swt.co.uk It is preferred if assistance is arranged 24 hours in advance.
  Monday-Friday 04:30-01:05
  Saturday 04:30-01:50
  Sunday 05:30-01:05
- Step Free Access
  
  There is level access from all platforms to the main concourse.
  There is level access to the station via Exits 1 (Station approach), Exit 2 (via lifts to Waterloo Road and level Access to the Jubilee line), Exit 3 (for taxis and Station Reception)
- Wheelchairs Available
- This station does not offer
  
  Accessible Public Telephones, Accessible Taxis, National Key Toilets
Buying / collecting tickets
- Penalty Fares
  Applicable Operators: South Western Railway
- Prepurchase Collection
- Staffing Level
  Fulltime
- Ticket Machine
- Ticket Office
Getting to / from the station
- Bus Services
  
  Buses depart from several points around the station.
  All Transport for London Buses are accessible with step free access and have a dedicated mobility space.
  More information can be found
- Car Park
  Station Car Park - 27 spaces Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
- Cycle Storage Availability
  Storage location: Cycle storage is now located opposite the main entrance on Cab Road.
- Cycle Storage Sheltered
- Taxi Rank
  Taxis are available from the taxi rank on Cob Road / Station Approach
- This station does not offer
  
  Rail Replacement Services
Station Facilities
- Customer Service
  Monday-Saturday 07:00-22:15�
  Sunday 09:00-20:45�
  Station Reception
- Left Luggage
- Lost Property
  Monday to Friday – 07:30 to 19:00
- Toilets
  
  Yes, One is on Cab Road and the other is near Platform 20 beside Starbucks. They are both operated by a radar key.
- WiFi

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London Waterloo

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London Waterloo

Station Message

London Waterloo At a glance

Station details

Accessible Booking Office Counter

Accessible Ticket Machines

Customer Help Points

Impaired Mobility Set Down

Induction Loop

Ramp For Train Access

Staff Help Available

Step Free Access

Wheelchairs Available

This station does not offer

Penalty Fares

Prepurchase Collection

Staffing Level

Ticket Machine

Ticket Office

Bus Services

Car Park

Cycle Storage Availability

Cycle Storage Sheltered

Taxi Rank

This station does not offer

Customer Service

Left Luggage

Lost Property

Toilets

WiFi

Buy train tickets to any destination in Britain – no booking fee

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London Waterloo

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