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London Waterloo station Station Approach London Greater London.
SE1 8SW
London Waterloo Station is currently getting it’s toilets refurbished. With an expected completion in summer 2024. During this time there are alternative toilet facilities available on cab road opposite exit 3, or in the Sidings shopping centre.
Some bicycle storage has been moved onto platforms 9/10, and 11/12, towards the far end of the platforms.
London Waterloo station is not open 24 hours, opening hours are detailed below, the station is closed overnight with no waiting facilities available.
Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.
Accessible taxis are available from the taxi rank on Cab Road / Station Approach
Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.
Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse.
Staffed information points are located on the main concourse until 21:00 daily.
A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)
Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.
Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)
The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
Please visit the information point in the centre of the concourse for information and assistance.
Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing assistedtravel@swrailway.com
It is preferred if assistance is arranged 24 hours in advance.
Monday to Friday 04:30 - 01:05Saturday 04:30 - 01:50Sunday 05:30 - 01:05
There is step free access from the main concourse to all platforms, shops and facilities.
Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.
Accessible Public Telephones
London Waterloo ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Tickets bought in advance online or from South Western Railway telesales can be collected at Ticket Office or at Self-Serve Ticket Machines.
Cycle storage is located outside exit 3 on Station Approach / Cab Road.
Waterloo is well connected to London's public transport network. Waterloo Underground station serves the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Plan a journey - Transport for London (tfl.gov.uk)
Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. Buses from Waterloo (tfl.gov.uk)
The station has a dedicated taxi rank for London Black Taxis on the roadway outside exit 3.
Santander Hire Bicycles are available from the docking stations outside. Santander Cycles - Transport for London (tfl.gov.uk)
Waterloo is within easy walking distance of the South Bank and a number of visitor attractions. Walking - Transport for London (tfl.gov.uk).
Taxis are available from the taxi rank on Cab Road / Station Approach
Rail Replacement Services
Monday-Saturday 07:00-22:15 Sunday 09:00-20:45
Station Reception
Located on concourse
A wide range of food outlets including seated dining, snacks, hot and cold drinks, convenience store and takeaway food.
The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
All platforms are partially or fully covered with a canopy.
Free public Wi-Fi is available at the station
First Class Lounge
Time
Platform
Operator
Cancelled -
Last updated:
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