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London Waterloo station Station Approach London Greater London.
The number of ticket windows in the ticket office at London Waterloo is temporarily reduced due to the Coronavirus outbreak.
Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.
Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.
Passengers travelling on journeys from London Waterloo are advised to speak to our team at Station Reception which is located outside exit 3 (directly opposite platform 11), next to the taxi rank.
Staffed information points are located�on the main concourse�until 21:00 daily. �
A map of Waterloo station is available from South West Trains Assisted Travel team (0800 52 82 100)
Staff help is available from station reception on Cab Road, station staff. Disability assistance can be arranged by contacting South West Trains on 0845 6000 0650 between 06:00 and 22:00 or by emailing email@example.com It is preferred if assistance is arranged 24 hours in advance.
There is level access from all platforms to the main concourse.
There is level access to the station via Exits 1 (Station approach), Exit 2 (via lifts to Waterloo Road and level Access to the Jubilee line), Exit 3 (for taxis and Station Reception)
Accessible Public Telephones, Accessible Taxis, National Key Toilets
Buses depart from several points around the station.
All Transport for London Buses are accessible with step free access and have a dedicated mobility space.
More information can be found
Rail Replacement Services
Yes, One is on Cab Road and the other is near Platform 20 beside Starbucks. They are both operated by a radar key.