London Waterloo

London Waterloo station
Station Approach
London
Greater London.
SE1 8SW

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Station Message

The following escalators are out of use at London Waterloo station:

One of the four escalators at Exit 2 is out of use. Customers can access the main concourse via the alternative escalators at Exit 2.
The escalator on platform 20 is out of use. Customers can access the Siding and London Underground via lift or the main concourse.

Please speak with station staff if you require further assistance.

London Waterloo at a glance

Ticket Office
Ticket Machine
Prepurchase Collection
Car Park
Onward Travel
Cycle Storage
Step Free Access
Toilets
WiFi

Station details

Accessibility and mobility access
- Accessible Booking Office Counter
  
  Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.
- Accessible Taxis
  
  Accessible taxis are available from the taxi rank on Cab Road / Station Approach
- Accessible Ticket Machines
  
  Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.
- Customer Help Points
  
  Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse.
  Staffed information points are located on the main concourse until 21:00 daily.
  A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)
- Height Adjusted Ticket Office Counter
  
  Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.
- Impaired Mobility Set Down
  
  Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)
- Induction Loop
- National Key Toilets
  
  The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
- Ramp For Train Access
- Staff Help Available
  
  Please visit the information point in the centre of the concourse for information and assistance.
  Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing assistedtravel@swrailway.com
  It is preferred if assistance is arranged 24 hours in advance.
  Monday to Friday 04:30 - 01:05Saturday 04:30 - 01:50Sunday 05:30 - 01:05
- Step Free Access
  
  There is step free access from the main concourse to all platforms, shops and facilities.
  Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.
- Wheelchairs Available
- This station does not offer
  
  Accessible Public Telephones
Buying / collecting tickets
- Penalty Fares
  
  NR
- Prepurchase Collection
- Smartcards
  
  London Waterloo ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
  
  SmartcardIssue : Yes
  SmartcardValidator : Yes
- Ticket Machine
- Ticket Office
  
  Monday to Friday – 05:30 to 23:15 Saturday – 05:30 to 23:15 Sunday – 06:30 to 22:30
  
  Tickets bought in advance online or from South Western Railway telesales can be collected at Ticket Office or at Self-Serve Ticket Machines.
Getting to / from the station
- Car Park
  
  Station Car Park - 27 spaces
  Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
- Cycle Storage
  
  Storage Space: 573 spaces
  Cycle Shelter Provided: No
  Cctv: true
  Storage location:
  Cycle storage is located outside exit 3 on Station Approach / Cab Road.
- Onward Travel
  
  Waterloo is well connected to London's public transport network. Waterloo Underground station serves the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Plan a journey - Transport for London (tfl.gov.uk)
  Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. Buses from Waterloo (tfl.gov.uk)
  The station has a dedicated taxi rank for London Black Taxis on the roadway outside exit 3.
  Santander Hire Bicycles are available from the docking stations outside. Santander Cycles - Transport for London (tfl.gov.uk)
  Waterloo is within easy walking distance of the South Bank and a number of visitor attractions. Walking - Transport for London (tfl.gov.uk).
- Taxi Rank
  
  Taxis are available from the taxi rank on Cab Road / Station Approach
- This station does not offer
  
  Rail Replacement Services
Staffing and general services
- Customer Service
  
  Monday-Saturday 07:00-22:15 Sunday 09:00-20:45
  Station Reception
- Left Luggage
- Lost Property
  
  Monday to Friday – 07:30 to 19:00
- Staffing Level
  
  Fulltime
Station Facilities
- Atm Machine
  
  Located on concourse
- Baby Change
- Refreshment Facilities
  
  A wide range of food outlets including seated dining, snacks, hot and cold drinks, convenience store and takeaway food.
- Toilets
  
  The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
- Waiting Room
  
  All platforms are partially or fully covered with a canopy.
- WiFi
  
  Free public Wi-Fi is available at the station
- This station does not offer
  
  First Class Lounge

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London Waterloo

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London Waterloo

Station Message

London Waterloo at a glance

Station details

Accessible Booking Office Counter

Accessible Taxis

Accessible Ticket Machines

Customer Help Points

Height Adjusted Ticket Office Counter

Impaired Mobility Set Down

Induction Loop

National Key Toilets

Ramp For Train Access

Staff Help Available

Step Free Access

Wheelchairs Available

This station does not offer

Penalty Fares

Prepurchase Collection

Smartcards

Ticket Machine

Ticket Office

Car Park

Cycle Storage

Onward Travel

Taxi Rank

This station does not offer

Customer Service

Left Luggage

Lost Property

Staffing Level

Atm Machine

Baby Change

Refreshment Facilities

Toilets

Waiting Room

WiFi

This station does not offer

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