London Waterloo station is not open 24 hours, opening hours are detailed below, the station is closed overnight with no waiting facilities available.
Accessibility Information
There is information about accessibility
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.
Customer Help Points
London Waterloo Passenger Assistance Meeting Point 1:
Located on the main concourse opposite platform 12.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
There is a Low-Level counter here
Impaired Mobility Set Down
Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)
Lift Details
Lift 5, Platform 23 & 24 to Waterloo International Lower Concourse & the Sidings
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 4, Platform 21 & 22 to Waterloo International Lower Concourse & the Sidings
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 3, Platform 20 to Waterloo International Lower Concourse & The Sidings
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift, Colonnade, Lower & London Underground at Exit 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls may not be accessible to some people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift, Link Bridge & The Balcony near Exit 3, Waterloo-East
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 1, Waterloo International Concourse Level to Lower Concourse and London Underground Level
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
London Waterloo Passenger Assistance Meeting Point 1
Location :
Located on the main concourse opposite platform 12.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Please visit the information point in the centre of the concourse for information and assistance.
Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing assistedtravel@swrailway.com
It is preferred if assistance is arranged 24 hours in advance.
Step Free Access
A, Compliant step-free access to all platform(s)
There is step free access from the main concourse to all platforms, shops and facilities.
Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Wheelchairs Available
Yes
This station does not offer
Accessible Parking, Accessible Public Telephones, Escalator Information, Induction Loop, Nearest Accessible Stations
Bus Services
Waterloo is well connected to London's public transport network. Waterloo Underground station serves the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Plan a journey - Transport for London (tfl.gov.uk)
Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. Buses from Waterloo (tfl.gov.uk)
The station has a dedicated taxi rank for London Black Taxis on the roadway outside exit 3.
Santander Hire Bicycles are available from the docking stations outside. Santander Cycles - Transport for London (tfl.gov.uk)
Waterloo is within easy walking distance of the South Bank and a number of visitor attractions. Walking - Transport for London (tfl.gov.uk).
Car Park - Station Car Park
Name : Station Car Park
Spaces : 27
CCTV : No
Free Parking : No
Operator : APCOA Parking (UK) Limited
Telephone : 0345 165 2030
Email : contact-us@apcoa.co.uk
Cycle Hire
There are Santander Cycle hire bikes available near this station. See Santander Cycles - Transport for London (tfl.gov.uk)
Cycle Storage Cctv
Yes
Cycle Storage Location
Cycle storage is located outside exit 3 on Station Approach / Cab Road.
Cycle Storage Spaces
573 spaces
Please return to your bike within 2 weeks. Abandoned cycles are regularly removed from the racks and those that remain unclaimed are sent for disposal or donated to charitable schemes.
Cycle Storage Type
Stands, Racks
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and pick up point, Melcombe Place
Same Side As Station:
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for 1 vehicle at a time to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 2: Drop off and pick up point (UBER), Sandel Street
Same Side As Station:
Waiting Area: This is a drop-off point only
Facility Type:
Car Capacity: There is space for more than 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
27
Taxi Rank
There is taxi provision
Taxi rank, Cab Road
Configuration : Taxis only pick up at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is fully covered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Storage Sheltered, Port, Rail Replacement Maps, Rail Replacement Services
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 07:00-22:15 Sunday 09:00-20:45
Station Reception
Help Points
There are Help Points
Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse.
Staffed information points are located on the main concourse until 21:00 daily.
A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
Assisted Travel South Western Railway on 0800 52 82 100.
Information Available
Yes - from help point
Yes - from information point
Yes - from ticket office
Left Luggage
Yes
Lost Property
Yes
Staffing Level
Full time
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
04:45:00.000 - 01:05:00.000
Saturday
04:45:00.000 - 01:42:00.000
Sunday
05:30:00.000 - 01:05:00.000
Post Box
Yes
Printed Local Information
There is accessible printed information available
Shops
A wide range of shops including convenience store, supermarket, pharmacy, newsagent, bookseller, clothing, gifts, travel accessories and passport photobooth.
Refreshment Facilities
A wide range of food outlets including seated dining, snacks, hot and cold drinks, convenience store and takeaway food.
Toilets
The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
Waiting Room
All platforms are partially or fully covered with a canopy.
WiFi
Free public Wi-Fi is available at the station
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Request Stop, Trolleys
Time
Platform
Operator
Cancelled -
