Accessibility Information
There is information about accessibility
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Customer Help Points
London Waterloo East Passenger Assistance Meeting Point 0:
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
National Key Toilets
Yes
Passenger Assistance
London Waterloo East Passenger Assistance Meeting Point 0
Location :
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B1, (refer to quick reference guide)
This is a category B1 station. Step free access to Waterloo East is only through use of lift at Waterloo Main. Ramps access to the platforms is steep. There is no ticket office. Full ticket office facilities available in Waterloo Main station.
There is an entrance from Southwark underground station but this involves either steps or an escalator.
There is also a step only access available from the Sandall Street entrance onto the overbridge connection between Waterloo East and Waterloo main stations.
Taxis and direct road access only available from Waterloo main station which is connected via ramps and an overbridge to Waterloo East station.
Step Free Category
B1, (refer to quick reference guide)
Ticket Barriers
Yes
This station does not offer
Accessible Parking, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Impaired Mobility Set Down, Induction Loop, Lifts, Nearest Accessible Stations, Wheelchairs Available
Bus Services
A map of onward bus services is available to download or print.
Further information on nearby bus services can be found on the Transport for London website.
Cycle Hire
Micro-mobility operators such as Lime, Forest and Voi are available outside Sandle Street entrance.
Cycle Storage Availability
Yes
Rail Replacement Services
Bus alighting point in Sandell Street.
This station does not offer
Airport, Car Hire, Car Park, Cycle Storage Cctv, Cycle Storage Location, Cycle Storage Sheltered, Cycle Storage Spaces, Cycle Storage Type, Drop Off Pick Up, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
This station has Secure station accreditation - For more information contact 0345 322 7021
Help Points
There are Help Points
On platforms and overbridge
Helpline
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point is the Southeastern gateline as you enter London Waterloo East from Waterloo Main station. This is located on the upper level of the station, or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
24 Hours
Pay Phones
Yes
Printed Local Information
There is accessible printed information available
Shops
newspapers
Refreshment Facilities
Coffee shops and Selecta vending machines
Toilets
Platform B and C - Available during staffing hours
Waiting Room
Heated waiting room on Platform B and C Only available when staff present
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
