Lowestoft

Lowestoft station
Denmark Road
Lowestoft
Suffolk
NR32 2EG
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Lowestoft at a glance

  • Ticket Office
  • Ticket Machine
  • Prepurchase Collection
  • Car Park
  • Step Free Access
  • Toilets
  • WiFi
  • Bus Services
  • Cycle Storage Sheltered

Station details

Accessible Booking Office Counter

Yes

Accessible Taxis

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines

Yes

Customer Help Points

Help points can be found at the following location(s):

  • Platform 2 - At the side entrance to the station, opposite the cycle park and fixed to the brick wall of the station building
  • Platforms 2 & 3 - On the station courtyard and adjacent to the ticket machine, fixed to the grey post beneath the customer information screens

Induction Loop

Yes

Ramp For Train Access

Yes

Staff Help Available

Monday to Friday – 06:40 to 17:05 Saturday – 06:40 to 17:05 Sunday – 08:00 to 16:15

Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on the ticket machine at this station
  • By using one of the two Help Points at this station

Step Free Access

This station has step free access to all platforms.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Wheelchairs Available

Yes

This station does not offer

Accessible Public Telephones, Impaired Mobility Set Down, National Key Toilets

Penalty Fares

Applicable Operators: Greater Anglia

Prepurchase Collection

Yes

Smartcards

SmartcardIssue : Yes
SmartcardTopup : Yes
SmartcardValidator : Yes

Ticket Machine

Yes

Ticket Office

Monday to Friday – 06:40 to 17:05 Saturday – 06:40 to 17:05 Sunday – 08:00 to 16:15

Bus Services

Lowestoft is a PlusBus location click here to see the PlusBus map

Car Park

Station Car Park - 97 spaces
Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
Car Parking Charges
Per Hour ticket: £1.00
Daily ticket: £5.55
Weekly ticket: £20.90
Monthly ticket: £99.00
Three Monthly ticket: £283.00
Annual ticket: £993.00

Cycle Storage Availability

Yes

Cycle Storage Cctv

Yes

Cycle Storage Location

There are 10 cycle stands in the far corner of the station courtyard, and a secure cycle parking compound providing 40 spaces is located next to the side entrance to the station, adjacent to Platform 2. The secure cycle parking area requires smartcard access - please speak with station staff for further details.

Cycle Storage Sheltered

Yes

Cycle Storage Spaces

60 spaces

Cycle Storage Type

Compound, Stands

Rail Replacement Services

Rail replacement bus services pick up and drop off at the bus stops in the interchange area, just outside the station and adjacent to Platform 2.

This station does not offer

Taxi Rank

Customer Service

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Lost Property

Monday to Sunday – 24 hours All Bank Holidays – 24 hours

Staffing Level

Part time

This station does not offer

Left Luggage

Baby Change

Yes

Refreshment Facilities

Free water refill point available

Toilets

The male and the female toilets are located in the station building and can be accessed from the ticket hall. An accessible toilet is available, although a radar key is not required to access this facility. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 07:30 - 17:05Saturday 07:30 - 17:05Sunday 08:45 - 16:15

Waiting Room

There is a seated waiting area in the ticket hall.

WiFi

Find WiFi Hotspots around Lowestoft station

This station does not offer

Atm Machine, First Class Lounge

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Departures and arrivals from Lowestoft

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