Accessibility Information
There is information about accessibility
Accessible Parking
5
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Luton Passenger Assistance Meeting Point 0:
Assistance Meeting Point
Meet in the ticket office. If no staff are present, please contact staff at the ticket gates or platform.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Impaired Mobility Set Down
At the front of the station and in the station car park.
Lift Details
Lift, Main Entrance to Ticket Hall
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Luton Passenger Assistance Meeting Point 0
Location :
Assistance Meeting Point
Meet in the ticket office. If no staff are present, please contact staff at the ticket gates or platform.
Ramp For Train Access
Ramps are kept at this station to provide assistance
A staff-operated ramp is required for step-free access between train and platform at this station.
Staff Help Available
Yes
Step Free Access
B3, step-free access only to some platforms
This is a Category B3 station: Step free access via lift to platform 5 only (some trains to Bedford/ the East Midlands) only. Steps to all other platforms.
The Assistance Meeting Point is by the Ticket Office.
Step Free Category
B3, step-free access only to some platforms
Ticket Barriers
Yes
This station does not offer
Accessible Public Telephones, Accessible Booking Office Counter, Escalator Information, Induction Loop, Nearest Accessible Stations, Wheelchairs Available
Airport
Luton Airport Parkway is the nearest station to the airport. The Luton Dart connects Luton Airport Parkway directly with London Luton Airport. For times and tickets, visit lutondart.com
Bus Services
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
Car Park - Station Road Car Park
Name : Station Road Car Park
Spaces : 753
CCTV : Yes
Free Parking : No
Operator : APCOA Parking UK
Telephone : 01895 262122
Cycle Storage Cctv
Yes
Cycle Storage Location
Located at the front of both entrances.
Cycles are left at owners risk. Abandoned cycles may be removed.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
62 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and pick up point on Station Road
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 2: Drop off and pick up point on Station Road
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is a Help Point close to the drop-off and/or pick-up point
Parking Spaces
753
Rail Replacement Maps
Rail Replacement Bus Map - Luton - https://assets.nationalrail.co.uk/e8xgegruud3g/2BhhBN5iWVx2eegBnqCpU1/2da51c18fbaa6dd775b6200f1f40fb29/2025-01_CI_TL_RRB_LUT_DR.pdf
Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
Taxi Rank
There is taxi provision
Taxi rank, (taxi marked parking) via Midland Road
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (taxi marked parking) via Station Road
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Car Hire, Cycle Hire, Port
Announcements
Announcements are made both visually and audibly
Helpline
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Information Available
Yes - from help point
Lost Property
If you have lost something at a Thameslink station or onboard a Thameslink train, please visit the Thameslink Website and use the webform to register your lost item.
Some Thameslink trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
Staffing Level
Full time
This station does not offer
Customer Service, Help Points, Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
24 Hours
Printed Local Information
There is no printed information available
Refreshment Facilities
Yes
Toilets
Available during staffing hours
Waiting Room
There are heated waiting areas on platforms 1 to 4.
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
