Accessibility Information
There is information about accessibility
Accessible Parking
14
Accessible Ticket Machines
Yes
Customer Help Points
Ticket Office Marks Tey:
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Impaired Mobility Set Down
Yes
National Key Toilets
Yes
Nearest Accessible Stations
Colchester
Passenger Assistance
Ticket Office Marks Tey
Location :
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Assistance to / from mainline services is provided by station staff during the opening hours listed below. Outside of these times assistance from a conductor is only available for services running to / from Sudbury. For any other services alternative transport will be provided to / from Colchester station. Booking is recommended.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Step Free Access
B2, (refer to quick reference guide)
There is step free access to all platforms but not between platforms. Please allow at least 15 minutes to transfer between platforms if you have reduced mobility.
Platform 1 (towards London) is accessed via the ticket office on Station Road, Platform 2 (towards Sudbury, Colchester and Ipswich) is via the car park off North Lane. Access between platforms is either via a stepped footbridge or via a 500m walking route using North Lane which has narrow footpaths. Wheelchair users connecting between the mainline and the Sudbury line would be advised to change at Colchester.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office for London bound services, or the supervisor's office on Platform 2 for northbound services towards Colchester and Ipswich. For Sudbury line services please make yourself known to the member of traincrew who will be monitoring the platform prior to departure.
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Induction Loop, Lifts, Ticket Barriers, Wheelchairs Available
Car Park - Station Car Park
Name : Station Car Park
Spaces : 271
CCTV : No
Free Parking : No
£10.00 Weekend fare (from 1000 Friday - 0400 Monday)
£64.00 Flexi ticket
Cycle Storage Cctv
Yes
Cycle Storage Location
A sheltered cycle parking area providing 60 spaces is located next to the side entrance to Platform 1 (for trains towards London), and a secure compound with 200 spaces is available on the access road to the station car park, behind Platform 3 (for trains towards Sudbury).
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
260 spaces
Cycle Storage Type
Compounds, Racks
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
271
Rail Replacement Services
Rail replacement bus services pick up and drop off at the front of the station.
This station does not offer
Airport, Bus Services, Car Hire, Cycle Hire, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
Help Points are only available in limited locations
Help points can be found at the following location(s):
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from information point
Yes - from ticket office
Lost Property
Staffing Level
Part time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Defibrillator
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:35:00.000 - 22:45:00.000
Saturday
05:35:00.000 - 22:45:00.000
Sunday
07:00:00.000 - 22:00:00.000
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Self-service vending machine providing cold drinks and snacks
Free water refill point available
Toilets
The male and the female toilets are located next to the waiting shelter on Platforms 2/3 (for trains towards Colchester and Ipswich, and Sudbury). There are two accessible toilets available for radar key holders - one can be accessed via the waiting room on Platforms 2/3, and the other is inside the booking hall which leads to Platform 1 (for trains towards London). All toilets at this station are scheduled to be open at the following times:
Monday - Friday 06:00 - 21:00Saturday 06:00 - 21:00Sunday 07:30 - 21:00
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:00:00.000 - 21:00:00.000
Saturday
06:00:00.000 - 21:00:00.000
Sunday
07:30:00.000 - 21:00:00.000
This station does not offer
Atm Machine, Bureau De Change, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Trolleys
Time
Platform
Operator
Cancelled -
