All toilets are out of order at Merthyr Vale station.
Accessibility Information
There is no information about accessibility
Accessible Ticket Machines
Yes
Customer Help Points
Merthyr Vale Passenger Assistance Meeting Point 0:
Platform
On the platform in view of the on-train staff.
National Key Toilets
Yes
Nearest Accessible Stations
Merthyr Tydfil
Passenger Assistance
Merthyr Vale Passenger Assistance Meeting Point 0
Location :
Platform
On the platform in view of the on-train staff.
Ramp For Train Access
Ramps are available on the train to provide assistance
Step Free Access
B2, (refer to quick reference guide)
Category B2.
Step free access via ramps to Platform 1 (to Cardiff) and to Platform 2 (to Merthyr Tydfil).
Access between the platforms is via the roadbridge on Station Square.
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Impaired Mobility Set Down, Induction Loop, Lifts, Staff Help Available, Ticket Barriers, Wheelchairs Available
Cycle Storage Cctv
Yes
Cycle Storage Location
Cycle parking is in two locations. 3 Sheffield Stands providing space for up to 6 bikes are located at the southern end of the southbound (Cardiff direction) platform. 3 Sheffield Stands providing space for up to 6 bikes are located at the southern end of the northbound (Merthyr Tydfil direction) platform.
Cycle Storage Spaces
12 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Rail Replacement Services
The rail replacement bus stops are:
Towards Merthyr - Local bus stop on Cardiff Road, just past the turning for Wesley Place
Towards Radyr - Local bus stop on Cardiff Road, opposite Car Wash
This station does not offer
Airport, Bus Services, Car Hire, Car Park, Cycle Hire, Cycle Storage Sheltered, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
Help Points
Help Points are only available in limited locations
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Unstaffed
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Printed Local Information
There is no printed information available
Toilets
Accessible Toilet & Baby Changing, Platform 2
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
