Mistley

Mistley station
High Street
Mistley
Essex
CO11 1HH

Mistley at a glance

  • Ticket Office
  • Ticket Machine
  • Prepurchase Collection
  • Car Park
  • Step Free Access
  • Toilets
  • WiFi
  • Bus Services
  • Cycle Storage Sheltered

Station details

Accessible Taxis

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines

Yes

Customer Help Points

Help points can be found at the following location(s):

  • Just outside the entrance on to the platforms and next to the ticket machine, fixed to a small white post

Induction Loop

Yes

Ramp For Train Access

Yes

Staff Help Available

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on the ticket machine at this station
  • By using the Help Point at this station

Assistance meeting point is on the platform, next to the yellow boarding ramp.

Step Free Access

This station has step free access to both platforms. However, please note that step free access to Platform 1 (for trains towards Manningtree) is via the barrow crossing at the end of the platform. This ramp is quite steep so may not be suitable for all.

This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is on the platform, next to the yellow boarding ramp.

This station does not offer

Accessible Booking Office Counter, Accessible Public Telephones, Impaired Mobility Set Down, National Key Toilets, Wheelchairs Available

Penalty Fares

Applicable Operators: Greater Anglia

Smartcards

SmartcardIssue : No
SmartcardTopup : Yes
SmartcardValidator : Yes

This station does not offer

Prepurchase Collection, Ticket Machine, Ticket Office

Car Park

Cycle Storage Availability

Yes

Cycle Storage Cctv

Yes

Cycle Storage Location

There is a cycle parking area providing twenty spaces which can be located just outside the entrance on to the platforms, next to the ticket machine and the blue Amazon Hub locker.

Cycle Storage Sheltered

No

Cycle Storage Spaces

20 spaces

Cycle Storage Type

Wheel Racks

Rail Replacement Services

Rail replacement bus services pick up and drop off on the main road, outside the station entrance.

This station does not offer

Bus Services, Taxi Rank

Customer Service

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Lost Property

Monday to Sunday – 24 hours All Bank Holidays – 24 hours

Staffing Level

Unstaffed

This station does not offer

Left Luggage

This station does not offer

Atm Machine, Baby Change, First Class Lounge, Refreshment Facilities, Toilets, Waiting Room, WiFi

Departures and arrivals from Mistley

Check the latest departures and arrivals into {StationName} on {DayandDate} in the table below, including live travel information and status updates.
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Time

Platform

Operator

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Image Description

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