Accessibility Information
There is no information about accessibility
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
New Cross Gate Passenger Assistance Meeting Point 1:
Meeting point shown on station map.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Lift Details
Lift 2, Platforms 3 & 4
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths less than 0.8m wide
Lift 1, Platforms 1 & 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lift 3, Platform 5
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
Passenger Assistance
New Cross Gate Passenger Assistance Meeting Point 1
Location :
Meeting point shown on station map.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
Step-free access to all platforms from concourse. One step from street to Ticket Office only.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Escalator Information, Impaired Mobility Set Down, Induction Loop, National Key Toilets, Nearest Accessible Stations, Wheelchairs Available
Cycle Storage Cctv
Yes
Cycle Storage Availability
Yes
Rail Replacement Services
Use bus stop R in New Cross Road for buses towards Canada Water, Dalston Junction/Dalston Kingsland, Crystal Palace, West Croydon, East Croydon, Norwood Junction and Sutton
Use bus stop Q in New Cross Road for buses towards London Bridge
This station does not offer
Airport, Bus Services, Car Hire, Car Park, Cycle Hire, Cycle Storage Location, Cycle Storage Sheltered, Cycle Storage Spaces, Cycle Storage Type, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Call Southern Trains Customer Services 08451 272920 for issues related to Southern train services.
Call London Overground Customer Services 0845 601 4867 for issues related to London Overground trains, station staff and facilities.
Help Points
Help Points are only available in limited locations
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Sunday
06:30:00.000 - 00:34:00.000
Saturday
05:00:00.000 - 01:00:00.000
Monday, Tuesday, Wednesday, Thursday, Friday
05:00:00.000 - 01:00:00.000
Printed Local Information
There is accessible printed information available
Shops
Yes
Refreshment Facilities
Coffee shop
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Toilets, Trolleys, Waiting Room
Time
Platform
Operator
Cancelled -
