On Saturday 10 & Sunday 11 October, replacement buses will use different stops than usual because of a local road closure.
Towards Sidcup: Bus stop D on Southwood Road
Towards Lewisham: Bus Stop U on Footscray Road
Accessibility Information
There is no information about accessibility
Accessible Parking
0
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
There are standing height and wheelchair height ticket counters available.
Customer Help Points
New Eltham Passenger Assistance Meeting Point 0:
Ticket Office / Booking Hall
The Ticket Office / Booking Hall. Please check opening times on the national rail enquiries website.
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
Induction Loop
Induction loops are throughout this station
Lift Details
Lift 2, Platform 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 1, Platform 1
Operational Announcements : There are audio announcements outside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Nearest Accessible Stations
Sidcup
Passenger Assistance
New Eltham Passenger Assistance Meeting Point 0
Location :
Ticket Office / Booking Hall
The Ticket Office / Booking Hall. Please check opening times on the national rail enquiries website.
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B1, (refer to quick reference guide)
This is a category B1 station. Step free access to Platform 1 via main entrance. Step free access to Platform 2 via lift. Step access to platform 2 via footbridge or side entrance from Footscray Road.
Step Free Category
B1, (refer to quick reference guide)
Ticket Barriers
Yes
Wheelchairs Available
Yes
This station does not offer
Accessible Taxis, Escalator Information
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 115
CCTV : Yes
Free Parking : No
Daily Rate (Tuesday, Wednesday and Thursday) - £8.80
Off peak evening rate (after 18:00) - £3.50
Cycle Storage Cctv
Yes
Cycle Storage Location
Car Park
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
15 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for 1 vehicle at a time to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
115
Rail Replacement Services
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
This station has Secure station accreditation - For more information contact 0345 322 7021
Help Points
There are Help Points
On platform
Helpline
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
Atm Machine
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Pay Phones
Yes
Printed Local Information
There is accessible printed information available
Shops
Yes
Refreshment Facilities
Coffee kiosk and Vending Machine
Toilets
Platform 1- Available during staffing hours
Waiting Room
Heated waiting area in booking hall only available when staff are present
Unheated Sheltered seating on Platform 1
This station does not offer
Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
