Accessibility Information
There is no information about accessibility
Accessible Parking
0
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Customer Help Points
New Malden Passenger Assistance Meeting Point 0:
Platform
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Lift Details
Lift 1, Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift, Platform 4
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
New Malden Passenger Assistance Meeting Point 0
Location :
Platform
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Step Free Access
B1, (refer to quick reference guide)
Step-free category B1 station - This station has step-free access to both platforms via lifts. Access routes to lifts include ramps with a gradient of up to 1:10.
Step Free Category
B1, (refer to quick reference guide)
Ticket Barriers
Yes
This station does not offer
Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Induction Loop, Nearest Accessible Stations, Staff Help Available, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - New Malden Car Park
Name : New Malden Car Park
Spaces : 12
CCTV : No
Free Parking : No
RingGo Code 77510.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £4.00.
Off-Peak from 1200 Monday to Friday.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Register for Complimentary Blue Badge Parking.
Cycle Storage Location
Under the railway bridge
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
14 spaces
Cycle Storage Type
Racks
Cycle Storage Availability
Yes
Parking Spaces
12
Rail Replacement Services
To Raynes Park: High Street (B283) Bus Stop B
To Kingston / Surbiton: High Street (B283) Bus Stop A
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Cctv, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Please contact our Customer Service Centre on 0345 6000 650
Help Points
Help points are available on all platforms
Helpline
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Information Available
Yes - from ticket office
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:00:00.000 - 20:00:00.000
Saturday
07:00:00.000 - 20:00:00.000
Sunday
09:00:00.000 - 17:40:00.000
Pay Phones
Yes
Printed Local Information
There is no printed information available
Refreshment Facilities
Coffee shop on platform 1.
Toilets
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:30:00.000 - 19:50:00.000
Saturday
07:00:00.000 - 20:00:00.000
Sunday
09:00:00.000 - 17:40:00.000
WiFi
Find WiFi Hotspots around New Malden station
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Shops, Trolleys
Time
Platform
Operator
Cancelled -
