The men’s toilet on platform 12 is currently closed for refurbishment at Newcastle station. Please use alternative facilities between platform 3 and 4.
Accessibility Information
There is information about accessibility
Accessible Parking
16
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Customer Help Points
Newcastle Passenger Assistance Meeting Point 0:
Passenger Assist Lounge
This is next to the Station Management Suite. Turn right before the ticket gates and go along platform 12 (Open Mon-Sat 07:00 - 18:00 & Sun 09:00 - 17:00)
Platform/At Ticket Barriers
Speak to staff at ticket barriers, or wait on the platform in view of the on-train staff and make yourself known when the train arrives.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
Lift Details
Lift, Station Concourse to Subway
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift, Platforms 3 & 4 to Subway (To platform 2)
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths 1.1m wide
Lift, Metro Central Station to concourse
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Newcastle Passenger Assistance Meeting Point 0
Location :
Passenger Assist Lounge
This is next to the Station Management Suite. Turn right before the ticket gates and go along platform 12 (Open Mon-Sat 07:00 - 18:00 & Sun 09:00 - 17:00)
Platform/At Ticket Barriers
Speak to staff at ticket barriers, or wait on the platform in view of the on-train staff and make yourself known when the train arrives.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
When arriving for booked or turn-up-and-go assistance, the meeting point is the Passenger Assistance Lounge - platform 12. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Step Free Access
B2, (refer to quick reference guide)
Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.
This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Newcastle has a RNIB 'Map for All' located at the entrances to the Station.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Step Free Category
B2, (refer to quick reference guide)
Ticket Barriers
-
Wheelchairs Available
Yes
This station does not offer
Escalator Information, Induction Loop, Nearest Accessible Stations
Airport
Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Short stay
Name : Short stay
Spaces : 27
CCTV : Yes
Free Parking : No
Short stay 21-60 mins - £3.50
Cycle Storage Cctv
Yes
Cycle Storage Location
Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
174 spaces
28 stands accommodating 56 cycles
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off and pick-up, Short Stay Car Park
Same Side As Station: The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
481
Port
Bus to DFDS ferry terminal departs from the end of the short stay car park.
Rail Replacement Services
Rail Replacement Coaches leave from the front of the station.
Taxi Rank
There is taxi provision
Taxi rank in front of Metro on Neville St
Configuration : Taxis can pick up and wait at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank has set back shelters only
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank in front of station between Berwick St and Neville St
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Car Hire, Cycle Hire, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Help Points
Help Points are only available in limited locations
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from information point
Yes - from ticket office
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
First Class Lounge
Opening Times
Sunday
09:00:00.000 - 20:00:00.000
Monday, Tuesday, Wednesday, Thursday, Friday
06:15:00.000 - 20:00:00.000
Saturday
06:15:00.000 - 17:00:00.000
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:00:00.000 - 19:00:00.000
Saturday
07:00:00.000 - 19:00:00.000
Sunday
07:30:00.000 - 19:00:00.000
Pay Phones
Yes
Post Box
Yes
Printed Local Information
There is accessible printed information available
Shops
WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S
Refreshment Facilities
Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
Toilets
The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.
Trolleys
Yes
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
04:00:00.000 - 21:00:00.000
Saturday
04:00:00.000 - 21:00:00.000
Sunday
07:00:00.000 - 21:00:00.000
This station does not offer
Bureau De Change, Defibrillator, Limited Service, Request Stop
Time
Platform
Operator
Cancelled -
