Newcastle

Newcastle-upon-Tyne station
Neville Street
Newcastle-upon-Tyne
Tyne & Wear
NE1 5DL

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Station Message

All toilets on platform 12 are out of order at Newcastle station.

Newcastle At a glance

Ticket Office
Ticket Machine
Prepurchase Collection
Car Park
Bus Services
Cycle Storage Availability
Step Free Access
Toilets
WiFi

Station details

Accessibility and mobility access
- Accessible Ticket Machines
  
  Accessible machine are located on the main concourse
- Customer Help Points
  
  Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
- Impaired Mobility Set Down
- Induction Loop
- National Key Toilets
  The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
- Ramp For Train Access
- Staff Help Available
  Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
  Assistance meeting point is Customer Information Point in main concourse
- Step Free Access
  
  Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4.
- This station does not offer
  
  Accessible Booking Office Counter, Accessible Public Telephones, Accessible Taxis, Wheelchairs Available
Buying / collecting tickets
- Penalty Fares
  Applicable Operators: TransPennine Express
- Prepurchase Collection
- Staffing Level
  Fulltime
- Ticket Machine
- Ticket Office
  Monday to Friday – 05:00 to 21:20 Saturday – 05:00 to 21:20 Sunday – 07:30 to 21:20
  Adjacent to Platform 12
Getting to / from the station
- Bus Services
  
  Information to plan your onward journey is available in a printable format
- Car Park
  Long Stay Car Park - 454 spaces Monday to Sunday – 04:00 to 23:00
- Cycle Storage Availability
  
  28�stands accommodating�56 cycles
  Storage location: Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
- Cycle Storage Sheltered
- Rail Replacement Services
  
  Rail Replacement Coaches leave from the front of the station.
- Taxi Rank
  
  Newcastle is a large station, taxis are available 24/7 from the station taxi rank.
Station Facilities
- Customer Service
  
  We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
- Lost Property
  Monday – 06:15 to 21:00 Tuesday – 06:15 to 21:00 Wednesday – 06:15 to 21:00 Thursday – 06:15 to 21:00 Friday – 06:15 to 21:00 Saturday – 06:15 to 21:00
- Toilets
  The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4.
- WiFi
- This station does not offer
  
  Left Luggage

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Newcastle

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Newcastle

Station Message

Newcastle At a glance

Station details

Accessible Ticket Machines

Customer Help Points

Impaired Mobility Set Down

Induction Loop

National Key Toilets

Ramp For Train Access

Staff Help Available

Step Free Access

This station does not offer

Penalty Fares

Prepurchase Collection

Staffing Level

Ticket Machine

Ticket Office

Bus Services

Car Park

Cycle Storage Availability

Cycle Storage Sheltered

Rail Replacement Services

Taxi Rank

Customer Service

Lost Property

Toilets

WiFi

This station does not offer

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