Accessibility Information
There is information about accessibility
Accessible Parking
12
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Newport (South Wales) Passenger Assistance Meeting Point 1:
The Passenger Assist meeting point is located at the south terminal entrance, left of the booking office. Please make yourself known to a colleague.
There are platform Passenger Assist meeting points located on Platform 4 in the waiting room and Platforms 2&3 behind the information pod. Please make yourself known to a colleague.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Set down and pick up in the short-stay station car park, located off Queensway.
Induction Loop
Induction loops are at designated listening areas
Lift Details
Lift, Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift, Platforms 2 & 3
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift, Platform 4
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Newport (South Wales) Passenger Assistance Meeting Point 1
Location :
The Passenger Assist meeting point is located at the south terminal entrance, left of the booking office. Please make yourself known to a colleague.
There are platform Passenger Assist meeting points located on Platform 4 in the waiting room and Platforms 2&3 behind the information pod. Please make yourself known to a colleague.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Staff help is available Monday to Friday 04:30 to 01:00, Saturday 04:30 to 00:01, Sunday 07:30 to 01:00
The Lost Property Office is open Monday to Friday 10:00 to 16:00.
Step Free Access
B1, (refer to quick reference guide)
Category B1
Platforms 1 and 4 are level with the front and rear entrances.
Platforms 2 and 3 are accessible by lift or stairs.
Step Free Category
B1, (refer to quick reference guide)
Ticket Barriers
Yes
This station does not offer
Accessible Public Telephones, Escalator Information, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Buy a Newport PlusBus (for Caerleon) ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
Car Park - Godfrey Road
Name : Godfrey Road
Spaces : 253
CCTV : Yes
Free Parking : No
Visit Newport Station Godfrey Road - APCOA for parking prices.
Cycle Storage Cctv
Yes
Cycle Storage Location
Cycle parking at Newport station is in two locations.
25 Sheffield stands providing parking for up to fifty bicycles are located on Platform 1. These are under cover of the platform canopy
6 Sheffield stands providing parking for up to twelve bicycles are located outside the west, Godfrey Road, entrance to the station.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
62 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and pick up point on Godfrey Road
Same Side As Station: The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for more than 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 2: Drop off and pick up point on Queensway
Same Side As Station: The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Waiting Area: This is a drop-off point only
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
253
Rail Replacement Services
The rail replacement bus stop is the local bus stops outside the station on Queensway, adjacent to the taxi rank - unless otherwise stated on the station poster boards.
Taxi Rank
There is taxi provision
Taxi rank, (south entrance) via Queensway
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank has set back shelters only
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (south entrance) via Queensway
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from ticket office
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Help Points, Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Sunday
07:30:00.000 - 01:00:00.000
Monday, Tuesday, Wednesday, Thursday, Friday
04:30:00.000 - 01:00:00.000
Saturday
04:30:00.000 - 00:01:00.000
Printed Local Information
There is accessible printed information available
Shops
Newsagent (available on platforms 2 and 3).
Refreshment Facilities
Food outlet (available on platforms 2 and 3).
Toilets
The toilets are located on Platform 1, Platform 2 and Platform 4. The National key toilets are located on Platform 2; these toilets are operated by a radar key.
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
06:00:00.000 - 22:00:00.000
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
